Mentor Support Worker

Mentor Support Worker – Birmingham (Temp‑to‑Perm)

Posted as a full‑time, Monday–Friday role from 9 am to 5 pm, paid at £12.71 per hour. This position works within a well‑established provider of high‑quality care for young people aged 16 to 18, offering Supported Living accommodation.

Working directly with young people who may have experienced trauma, family breakdowns or care leaving, the Support Worker helps them to develop social skills, access education, training and employment.

• Lead, supervise and support a team of support workers, providing guidance, mentoring and regular supervision.
• Manage staffing rotas, ensuring adequate coverage and maintaining service quality.
• Participate in recruitment, training and development of support staff.
• Act as a role model, demonstrating best practices in supporting young people.
• Ensure full compliance with Ofsted requirements, including quality standards, safeguarding practices and reporting.
• Participate in internal and external audits, implementing recommendations as needed.
• Maintain up‑to‑date and accurate records, ensuring all documentation aligns with Ofsted and organisational policies.
• Support the Team Manager and Registered Manager in preparing for Ofsted inspections and in maintaining high standards of care.
• Respond to safeguarding concerns promptly and appropriately.
• Work closely with the management team to review and implement safeguarding policies and procedures.
• Ensure incidents, accidents, and complaints are properly documented and reported, following all safeguarding protocols.
• Build positive relationships with young people, encouraging engagement with the service and participation in activities that promote personal growth and independence.
• Organise and support life‑skills programmes and activities, focusing on education, employment and social development.
• Collaborate with external partners, including schools, employers and community services, to ensure young people are fully supported.

• Experience working within Ofsted‑regulated services, with knowledge of compliance requirements and inspection frameworks.
• Strong knowledge of safeguarding policies, risk assessments and crisis management.
• Ability to manage challenging behaviours and work effectively with young people who may have complex needs (e.g. mental health issues, behavioural challenges, learning difficulties).
• Excellent verbal and written communication skills, with the ability to maintain accurate records and write reports.
• A commitment to promoting independence, inclusion and positive outcomes for young people.

• Competitive salary and pension scheme.
• Opportunities for professional development and training.
• Supportive and inclusive working environment.
• Well‑being hours and your birthday off.

If you have the relevant experience and are based in the Stoke‑on‑Trent area, please contact Safer Hand Solutions  and ask for Anna Ashley, or submit your application for consideration.

Please note, Safer Hand Care  are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted but may contact you in regards to any other suitable vacancies.