International Family Tracing Casework Volunteer; Somali

International Family Tracing Casework Volunteer (Somali - Birmingham)

We help families who have been separated by armed conflict, political upheaval, natural disaster or migration to get back in contact with each other.

Our casework volunteers sensitively interview people to collect detailed information and enter accurate records onto our database. This isn’t always easy and there’s lots to learn, so you will be shadowing caseworkers and training for about 6 to 12 months. When we are confident that you know the role inside out you will be able to do this on your own.

We would like you to:

• Be available to volunteer on a regular basis.
• Flexible Monday to Friday 9am to 5pm. Thursday would be preferred.
• Be able to commit to volunteering for a minimum of 12 months.
• Have access to a smartphone and computer if possible.
• Be able to speak Somali fluently and have a good standard of English.
• This role is hybrid (home & office based)

It would be really helpful if you can speak another language, but this isn’t essential.

Due to the nature of this role, applicants must undergo Disclosure & Barring Service (DBS) check. Applicants will be asked to provide  in support of the DBS check.

We would be particularly interested to hear from you if you have experience of being a refugee or asylum seeker.

Unfortunately we aren't able to accept applications from 15 – 17 year olds for this role. Please get in touch and we can support you to find another role in your area.

Diversity is something we celebrate. We want you to be able to bring your authentic self to the Red Cross and feel that you belong.

We want to create an inclusive environment, and promote and spread the power of kindness.

As part of creating an inclusive space we have an expenses policy that prioritises volunteers not being out of pocket for expenses linked to your role. If up front costs are difficult, you can speak to your volunteering manager about this to find alternatives.

We want volunteering to be accessible to everyone.

Health and Safety Statement

We take an individual approach to ensuring your safety.

We may ask you to complete a simple risk assessment. We will also have a conversation with you to discuss and identify any adjustments you may need.

International Family Tracing Casework Volunteer

Office

We are looking for empathetic casework volunteers who will use a professional approach to help separated families get back in contact. Knowing what happened to family members left behind or who have migrated around the world is vital. Our volunteers are there to help them reconnect.

Due to the intensity and complexity of parts of our services, it is essential that our casework volunteers work to the highest standards so that we can provide a safe, high quality and effective service. You will be comfortable working independently as well as part of a supportive team, working with a high level of accuracy and attention to detail and dealing with complex and personal information.

• Leading sensitive and comprehensive conversations and interviews with people to find out about the family they are trying to contact
• Analysing the information given and using IFT service knowledge of the family’s country to agree a plan of action
• Recording accurate and detailed case notes and completing ‘tracing’ forms
• Working sensitively with unaccompanied and separated children
• Carrying out local searches (in pairs) and research to find people in the UK
• Signposting to other organisations where appropriate
• Keeping the service casework management database up to date

• Strong written and verbal communication skills and empathetic about the situation and needs of refugees, asylum seekers and vulnerable migrants
• Emotionally resilient as you may need to deal with challenging or difficult situations
• Able to calmly support people who are in distress
• Previous experience of face to face client work or casework would be helpful
• Able to work independently as well as part of a team
• An ability to work in a multicultural environment
• Respect and follow our confidentiality policy
• Fluency in English; knowledge of another language…