Attendance Officer | Collaborative & Supportive Academy

Write a short description of your company, a boilerplate of the business, service or product that you offer. Include your business idea and the target audience. This text is primarily supposed to be descriptive, not selling.

We require an organized, proactive Attendance Officer to oversee and drive student attendance and punctuality across the school. The role involves managing daily attendance tracking, identifying patterns of absence, conducting home visits where required, and working collaboratively with families, pastoral staff, and external agencies to ensure high levels of attendance and reduce persistent absence.

An 11–16 secondary school located in Birmingham, West Midlands. The school operates with a centralized behaviour and pastoral support system managed by the senior leadership team to maintain a structured and supportive environment. The administrative and pastoral teams work closely together, utilizing streamlined management information systems (MIS) and established communication channels to keep staff workloads manageable. Clear protocols are in place for attendance interventions, ensuring home contacts and escalation procedures are handled efficiently.

• Daily Attendance Tracking: Monitor and process morning and afternoon attendance registers, ensuring accurate coding and following up on unexplained absences with daily home contact.
• Data Analysis & Reporting: Produce regular attendance reports for senior leadership, identifying attendance trends, persistent absence concerns, and students requiring targeted intervention.
• Family & Student Engagement: Meet with students and parents to discuss attendance barriers, implement attendance improvement plans, and conduct home visits when necessary.
• Multi-Agency Liaison: Work closely with the school's Pastoral Team, Education Welfare Officers (EWO), and local authority services to manage formal attendance procedures and legal escalations.
• Punctuality Management: Monitor daily arrival times, implement punctuality interventions, and coordinate with year group leads to support pupils arriving on time.

• Qualifications: Strong literacy and numeracy skills (GCSE Grade C/4 or equivalent in English and Mathematics). A relevant qualification in administration or pastoral care is desirable.
• Experience: Proven experience in an administrative, attendance, or student support role, ideally within a school, educational setting, or local authority framework.
• Skills: Excellent communication and interpersonal skills, strong computer literacy (experience with school MIS software like SIMS or Arbor is advantageous), and a firm yet empathetic approach when dealing with families.

• Local Area & Community: Based in the city of Birmingham, the school serves a vibrant and multicultural urban community. The area offers a rich cultural identity, historic heritage, and excellent local amenities, supported by a close-knit network of local families and community organizations.
• Transport & Commuting: The school benefits from premium West Midlands transport links, with straightforward road connections via the M5, M6, and A38(M) corridors. Public transit operates continuously via extensive National Express West Midlands bus routes and West Midlands Metro services, while Birmingham New Street, Moor Street, and Snow Hill railway stations make the school easily accessible from across the West Midlands.