IAG Caseworker

Under the direction of the Service Manager and Team Leader,toprovideaneffective and efficient person-centred casework support serviceto disabled people,vulnerableadultsandpeople withmentalillhealth.

The postholder willbe required to be compliant with andadhere to DRC’s contractual arrangement sin place for the delivery of IAGPhysical Disabilities/Neurological Conditions Service

16 Hours per week

Fixed Term Contract until September 2027

Salary (16 Hours) £12,999.08 per annum

• To provide an effective information and advice service, comprising telephone and online enquires received via email and the website,for disabled people– vulnerable adults and people with mental ill health,working to agreed organisational&Contractual standards and ensuring that all targets and outcomes are met.
• To deliver effective information and advice support by telephone, email, virtually, face to face, home visits and via outreach.
• To work effectively withthe service commissioner and/orthe lead provider andwithDRC to provide high quality, impartial information and advice to clients that comply with Matrix and other organisational standards – supporting and empowering them to address presenting issues relating to housing, welfare benefits, debt, personal budgets, health, employment, access to statutory services,discrimination,and social exclusion.
• To provide IAG casework to clients accessing the service.
• To ensure that the information and advice service stays current, and up to date with disability related legislation and policy guidance.
• Toestablishand maintain strong contacts with other partners tomaintainan effective information and resourcebankto support clients.
• To develop DRC’s on-line information resources and ensure these are kept up to date and continue to meet clients’needs.
• To provide person-centred support across a range of presenting issues relating to housing, welfare,income maximisation and welfare benefits, debt, personal budgets, grant applications, Personal Independent Payments, social care and health, safeguarding, employment, advocacy, access to statutory services, energy efficiency,discrimination and social exclusion.
• To support the establishment and maintenance of externalreferralprocedures with relevant statutory and specialist Third Sector providers to achieve positive outcomes for clients.
• Toestablishand maintain internal referral and joint working with other DRCteams and services where this is appropriate tomeetclient need and achieve effective outcomes.
• To maintain accurate and up to dateclientrecords and statistics through DRC’s CRM system,including details of advice, casework, attendance, monitoring of progress against client action plan and SMART targets,supporting the provision of service reports and key performance indicators information toDRC’s Executive Team,,Board of Directors and funders.

• Good standard of education including English & Maths
  - Essential
• NVQ 3 in Information, Advice and Guidance(IAG) or willingness to complete a qualification within first 12 months of employment – Essential
• Degree or equivalent qualification – Desirable
• A minimum of 12 months’ experience working in an advice/support/legal setting with disabled people or other social excluded groups.
  
  - Essential
• Proven track record of advocating on behalf of excluded groups, supporting them to achieve positive outcomes in relation to housing, welfare, debt, personal budgets, health, employment, access to statutory services
  - Essential
• Experience of caseload management, including developing and maintaining client case files
  - Essential
• Experience of working in a multi- faceted role within a small organisation
  - Essential
• Proven track record of meeting targets and working to deadlines
  - Essential
• Proven track record of networking and undertaking outreach work
  - Essential
• Proven track record of working with disabled people
  - Desirable
• Excellent ICT skills and the confidence to use ICT Packages to coordinate events and communications and record beneficiary data.
  
  - Essential
• Awareness and understanding of equal opportunities
  - Essential
• A clear understanding of the issues affecting disabled people and/or their families and carers
  - Essential
• A good…