Housing Officer, Social Work

Location: West Midlands

We are looking for an experienced Housing Officer to join a busy housing association in the West Midlands. You will manage an allocated caseload of residents and provide a high-quality tenancy and neighbourhood management service.

Key Responsibilities

* Manage a portfolio of residential tenancies from sign-up through to termination.

* Conduct tenancy visits, estate inspections and tenancy audits.

* Manage rent arrears, tenancy breaches and tenancy sustainment.

* Investigate and manage anti-social behaviour (ASB) cases.

* Identify and appropriately escalate safeguarding and vulnerability concerns.

* Support residents with tenancy-related issues, welfare benefits and signposting to appropriate services.

* Work closely with local authorities, police, social services and other partner agencies.

* Take appropriate enforcement and legal action where required.

* Maintain accurate case records and ensure all work is completed within agreed timescales.

* Deliver a professional, customer-focused service and contribute to improving local communities.

About You

You will ideally have:

* Previous experience in housing, tenancy management, social housing or a related environment.

* Experience managing a caseload and dealing with complex customer issues.

* Knowledge of tenancy management, rent arrears and ASB.

* Good understanding of safeguarding and working with vulnerable residents.

* Excellent communication, organisation and problem-solving skills.

* The confidence to deal with challenging situations and difficult conversations.

* Good IT and case management skills.

* A relevant housing qualification (e.g. CIH) is desirable.

* A full UK driving licence and access to a vehicle may be required