CN Support Worker
Job in
West Midlands, Birmingham, West Midlands, B1, England, UK
Listed on 2026-10-14
Listing for:
DK Recruitment
Full Time
position Listed on 2026-10-14
Job specializations:
-
Social Work
Community Support Services, Human Services/ Social Work, Mental Health, Crisis Counselor
Job Description & How to Apply Below
Complex Needs Specialist (Support Worker)
Location:
west midlands
Hours:
40 hours per week
About the Role
We are recruiting an experienced Complex Needs Specialist to join a supported housing service helping individuals experiencing homelessness and multiple disadvantage to rebuild their lives and achieve greater independence.
This is an opportunity to join a specialist support team working with residents who may face a combination of complex challenges, including mental health difficulties, substance misuse, previous offending and barriers to securing and maintaining accommodation.
The successful candidate will take a person-centred, strengths-based and trauma-informed approach, supporting residents to overcome challenges, develop independent living skills and achieve sustainable housing, health and wellbeing outcomes.
Key Responsibilities
Specialist Support and Resident Engagement
* Develop positive, professional relationships with residents using strengths-based and trauma-informed approaches.
* Complete and maintain individual support plans, risk assessments and outcome-focused interventions.
* Identify barriers to independence and work collaboratively with residents to establish realistic, achievable goals.
* Support individuals experiencing homelessness, mental health challenges, substance misuse and multiple disadvantage.
* Deliver individual and group support sessions focused on independent living, personal development and wellbeing.
Housing and Tenancy Management
* Support referrals, resident assessments and accommodation entry processes.
* Help residents understand tenancy agreements, housing responsibilities and relevant documentation.
* Monitor rent accounts, address arrears and support residents with budgeting and money management.
Essential Experience and Skills
The successful candidate will demonstrate:
* Significant experience supporting vulnerable individuals or families experiencing homelessness, complex needs or multiple disadvantage.
* Experience working within supported housing, supported accommodation or another accommodation-based service.
* Experience using trauma-informed and strengths-based approaches.
* Practical experience of tenancy management, rent management or supporting residents to sustain accommodation.
* An understanding of mental health, substance misuse, offending-related challenges and the barriers to independent living
Additional Requirements
* An DBS is required.
* A full UK driving licence
* Flexibility to work shifts in line with service requirements
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