Outreach Workers

Location: On site / Birmingham, UK
job type: Permanent / Full-time
Sector and subsector: Community & Fan Engagement | Outreach
Annual Fixed salary:£ 28330.00

If you are passionate about supporting people experiencing homelessness and want to play a key role in helping individuals move away from rough sleeping and towards sustainable housing solutions, we'd love to hear from you.

Apply today and help make a lasting difference across Birmingham.

Interviews to take place on 16 and 17 November 2026

We are seeking passionate and dedicated Lead Rough Sleepers Outreach Workers to join our award-winning outreach team. This is an opportunity to make a genuine difference to the lives of some of Birmingham's most vulnerable residents by providing housing solutions, support, and pathways away from rough sleeping.

You will work directly with individuals who are rough sleeping or at risk of rough sleeping across Birmingham, undertaking extensive outreach on foot and by vehicle in all weather conditions. The role requires a proactive and compassionate approach, working collaboratively with statutory and voluntary sector partners to achieve positive outcomes for clients.

This is a dynamic and rewarding role suited to someone who thrives in a fast-paced environment and is committed to reducing rough sleeping and homelessness.

• Conduct street outreach across Birmingham to identify and engage with people rough sleeping.
• Build positive, professional relationships with clients and partner agencies.
• Assess needs and support individuals to access housing, health, and support services.
• Maintain accurate, timely, and compliant records.
• Work flexibly across multiple locations and shift patterns.
• Support service delivery during severe weather emergency provision (SWEP) and rough sleeper counts.
• Promote person-centred approaches that enable sustainable positive outcomes.

Shifts: Monday-Sunday, working on a Rota basis with flexibility required during Counts and SWEP:

• 6:00am - 2:00pm
• 6:00pm - 2:00am

Full UK driving licence is essential. Applicants must be willing to drive outreach vehicles.

You will have a good understanding of the causes, challenges, and solutions associated with rough sleeping and homelessness. You will be passionate about supporting vulnerable people and motivated by the opportunity to create lasting change.

• Experience working with single homeless people and individuals with varying support needs.
• Knowledge of housing and resettlement pathways that help reduce rough sleeping.
• The ability to work independently, using initiative and sound judgement.
• Experience working within a busy and demanding environment.
• Experience maintaining accurate and compliant records.
• Good working knowledge of Microsoft Office applications.
• A full UK driving licence and willingness to drive outreach vehicles.

• Communicates effectively verbally, in writing, and through professional interpersonal interactions.
• Adapts communication style to meet the needs of different audiences.
• Builds trust and rapport with customers, colleagues, and stakeholders.

• Understands that delivering excellent customer outcomes is a collective effort.
• Builds positive working relationships across teams and partner organisation's.
• Recognises and values the contribution of other departments and services.

• Plans and prioritises workloads effectively.
• Manages multiple demands and competing priorities.
• Consistently follows through on commitments and deadlines.

• Maintains confidentiality and professionalism at all times.
• Demonstrates honesty, accountability, and respect in all interactions

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• Leads by example through positive…