Navigator

As a Brain Injury Support Navigator, you will act as a key point of contact for individuals affected by brain injury across Coventry & Warwickshire.

Working closely with hospitals, rehabilitation services, families and partner organisations, you will provide person‑centred support, signposting and information to help people access appropriate services and resources.

The role combines hospital outreach, enquiry‑line support, partnership working and community engagement, ensuring individuals and families receive timely support throughout their recovery journey.

Location: Community-based across Coventry, Warwickshire and bordering areas
Office Base:
Birmingham, Rubery, B45 9SN
also for meetings and training
Salary: £28,119.00 per year for 37.5hrs pro-rata,
actual £11,247.60 per year for 15hrs per week (Grade 6:1)

Hours:

15hrs per week (part time)
Contract: Permanent

Key Responsibilities

Hospital & Community Support

• Build relationships with hospitals, rehabilitation units and healthcare professionals across Coventry & Warwickshire.
• Conduct regular visits to hospital and rehabilitation settings to promote Headway services.
• Meet with brain‑injured individuals and their families to provide information, reassurance and practical guidance.
• Facilitate informal support meetings with patients and relatives during hospital stays.
• Assist with referrals into Headway services and external support organisations.
• Support families to access funding opportunities, legal support and community resources where appropriate.

Information, Advice & Guidance

• Manage enquiries received by telephone and email.
• Carry out initial assessments to identify individual needs and appropriate support pathways.
• Provide information, emotional support and guidance to people affected by brain injury.
• Signpost individuals to relevant services, including health, social care, welfare, legal and community‑based support.

Partnership & Relationship Building

• Develop strong working relationships with healthcare professionals, social care teams and partner organisations.
• Promote Headway's services through presentations, events, hospital displays and networking opportunities.
• Work collaboratively with legal professionals and other specialist organisations to support service users.

Administration & Reporting

• Maintain accurate records, case notes and monitoring information.
• Produce reports, case studies and outcome data.
• Monitor referrals, enquiries and service activity using spreadsheets and databases.
  
  Contribute content for newsletters, promotional materials and social media.

What We're Looking For

• Experience working within health, social care, advice and guidance, community services or a similar environment.
• Excellent communication, listening and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience supporting individuals facing challenging, emotional or traumatic circumstances.
• High standard of written English and report writing.
• Good IT skills, including Microsoft Word, Excel and database/spreadsheet systems.
• Ability to work independently and use initiative.
• Full UK driving licence and access to a vehicle insured for business use.
• Willingness to travel regularly throughout Coventry & Warwickshire.
• Experience working with people affected by acquired brain injury, neurological conditions, disability or caring responsibilities.
• Knowledge of health and social care services across the local area.
• Understanding of the challenges faced by people living with brain injury and their families.
• Experience providing advice, information and signposting services.
• Knowledge of welfare benefits and support services.
• NVQ Level 3 in Adult Social Care (or equivalent).
• Level 3…