Digital - Software Engineering Graduate

Overview

You will work closely with experienced engineers to design, build, and enhance solutions on the Service Now platform that help thousands of employees work more efficiently. This role is perfect for someone who enjoys problem-solving, learning new technologies, and contributing to meaningful improvement across business and IT services. Learn job‑specific skills:

• Support the design, development, and configuration of Service Now applications and modules.
• Collaborate with senior engineers to implement new workflows, forms, integrations, and service catalogue items.
• Analyse user requirements and translate them into scalable technical solutions.
• Help maintain the stability and performance of the Service Now platform.
• Work with the internal Service Now Platform & Centre of Excellence team across all modules.
• Participate in Agile ceremonies, planning, and release cycles.
• Contribute to continuous improvement of processes, automation, and user experience.
• Troubleshoot issues and assist with platform upgrades, patches, and enhancements.
• This role is based at a strategic work location and you'll be expected to be in the office at least 3 days each week.

As part of this role, you will go through funded courses to certify in the design, build, and maintenance of a Service Now platform.

• Graduates looking to join a Service Now Platform Engineering team. This is an exciting opportunity to build a career in digital workflow automation, enterprise platforms, and modern service management.
• Interest in technology and problem‑solving.
• Technical capability from your degree such as software engineering.
• Strong teamwork and communication skills.
• Willingness to learn, adapt, and embrace new challenges.
• Natural problem‑solvers.
• Commitment to building a career in digital and technology solutions.
• On target for a 2.2 and have a relevant STEM degree such as Applied Computer Science, Computer Engineering, Computer Networking, or Computer Science.

You're not just looking for your first graduate role - you're looking for a place where you can learn, grow and make a difference. Millions of people rely on BT every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

And we use the power of technology to help solve big challenges, like climate change and cybersecurity. From day one, you'll have a voice at BT Group. You'll get stuck into tough challenges, pitch in with ideas, make things happen. And you won't be alone: working on real projects, you'll learn from experienced colleagues and develop practical software engineering skills in a supportive team environment.

You'll make great friends, discover new talents, build confidence and feel part of something exhilarating.

Unfortunately, we are not accepting any applications for those who are on a student/graduate visa, or who will need sponsorship during the scheme. All applicants will therefore need a full UK Right to Work for the duration of the scheme. Without this we cannot accept an application. We are unable to offer sponsorship for any of our Early Careers Programmes.

Accessibility support for candidates: BT Early Careers Accessibility – Updated Jan 26.

Starting Salary £35,500. This is a 24‑month graduate position, with a permanent position within BT Group on successful completion of your programme. Internal candidates will need to take on Terms & Conditions of this role.

• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Online GP – giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market‑leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
• Support in carving your own career path. We are passionate about developing our people and will support you to achieve the career you want.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.