Salesforce Agentforce Technical Consultant

Agentforce Technical Consultant – NTT DATA

NTT DATA is seeking a skilled Agentforce Technical Consultant to design, build, and optimise AI‑powered agent solutions on the Salesforce platform. The role involves implementing scalable, secure, and high‑performing Salesforce solutions while deepening expertise in AI, automation frameworks, and emerging Salesforce innovations.

• Design and configure Agentforce agents aligned to business use cases
• Build AI‑driven workflows using Flow, Apex, and orchestration tools
• Implement conversational and automation capabilities across Sales and Service use cases
• Configure prompts, grounding strategies, guardrails, and agent behaviours
• Support testing, optimisation, and monitoring of AI agent performance
• Develop custom solutions using Apex, Lightning Web Components (LWC), and declarative tools
• Build integrations using REST/SOAP APIs and event‑driven patterns
• Ensure scalability, performance, and adherence to platform limits
• Support CI/CD pipelines and version control best practices
• Collaborate with Solution Architects and Technical Leads on solution design
• Participate in technical design sessions and backlog refinement
• Contribute to effort estimation and sprint planning
• Support documentation and knowledge sharing
• Ensure compliance with security, data privacy, and AI governance standards
• Apply Salesforce and AI best practices to reduce technical debt
• Contribute to reusable frameworks and accelerators within the practice

• 3–5+ years Salesforce platform development experience
• Experience with Apex, LWC, and Salesforce automation tools
• Exposure to Agentforce, Einstein, AI automation, or conversational solutions
• Strong understanding of data modelling and integration patterns
• Experience working in Agile delivery environments
• Strong problem‑solving and analytical mindset
• Salesforce Platform Developer I (required)
• Platform Developer II (desirable)
• Salesforce AI / Agentforce certifications (where applicable)
• Additional cloud certifications (Sales, Service, Experience) beneficial
• Independently delivers well‑scoped development tasks
• Demonstrates growing expertise in AI‑driven Salesforce capabilities
• Balances declarative and programmatic approaches effectively
• Contributes ideas and innovation within the team
• Shows ambition to grow toward Technical Lead or SME capability
• Integration Experience is beneficial (Mule Soft / APIGEE / Connected Apps)
• Experience of JavaScript/Lightning components
• Basic understanding of Apex sharing and security model
• Experienced with Lightning Web Components
• Skills in analysing and problem‑solving issues
• Experience of prioritising tasks and working to deadlines
• Strong communication, time‑management and multi‑tasking skills
• Automated testing experience (e.g. Provar, Selenium) – desirable
• Able to understand large / complex systems and review and pick‑up existing implementations for in‑life enhancement
• Able to work as part of a small Agile team, collaborating and supporting others – flexing roles and responsibilities as needed

Full UK Security Clearance (SC) is required, or the ability to obtain it.

NTT DATA is a proud Equal Opportunity Employer. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.