Servicenow Developer

Service Now Developer - Birmingham (Hybrid) - Permanent

A fantastic opportunity has arisen for a Service Now Developer to work within a global law firm on a permanent basis based in Birmingham.

This role will support the ongoing development and enhancement of the Service Now platform, delivering scalable solutions that support business operations and strategic initiatives.

• Configure, develop and support Service Now modules including ITSM, ITOM, HRSD, CMDB and other platform capabilities.
• Develop and maintain platform automation using UI Policies, UI Actions, Business Rules, Client Scripts and Script Includes.
• Design and deliver custom applications, workflows and platform enhancements aligned with business requirements.
• Build and maintain integrations using REST, SOAP, MID Servers, Integration Hub and third-party APIs.
• Support platform performance, data integrity, security and governance standards.
• Manage roles, groups, access controls, update sets, instance cloning and platform upgrades.
• Ensure solutions are scalable, maintainable, secure and aligned with Service Now best practice.
• Perform unit and regression testing and support user acceptance testing.

• Proven hands-on Service Now development experience.
• Strong JavaScript, Glide API, HTML, CSS and JSON skills.
• Experience with Flow Designer, Integration Hub and Scripted REST APIs.
• Experience developing integrations using REST, SOAP, MID Servers and third-party APIs.
• Experience managing update sets and supporting instance migrations.
• Ability to translate business requirements into technical solutions.
• Understanding of ITIL and ITSM principles.
• Service Now Certified System Administrator (CSA) and/or Certified Application Developer (CAD) desirable.
• Additional Service Now certifications across ITSM, ITOM or HRSD desirable.
• Experience with ITOM Discovery, CMDB modelling or Service Mapping desirable.
• Experience with in a legal services environment desirable.
• Familiarity with Agile/Scrum methodologies and modern web technologies desirable.

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business