Operations Supervisor

National Express are looking to recruit an experienced Operations Supervisor
, based at our Acocks Green garage
. The successful candidate will be the face of the company for all driving staff and responsible to supervise and manage the driving team in order to meet service delivery requirements.

Shift Patterns are as follows: 5 days from 7 covering a 24 hour period the core shifts are 03:00-11:06 11:00- 19:06 19:00-03:06 there are then some overlapping duties throughout the day, and all duties are covered on a rolling rota

• Supervise and manage the driving team on a day to day basis.
• Ensure all drivers are safe and fit to be at work at all times.
• Demonstrate an effective oversight of driver performance, and continuously ensuring effective management of drivers and their performance is being applied.
• Proactively monitor the on time delivery of all services, using dedicated software and resources.
• Monitor when required, the quality of service delivery and to ensure that appropriate action is taken to rectify any problems.
• Manage the allocation of work to drivers in an efficient manner and working within Company and local agreements, ensuring working time and drivers hours are being adhered to.
• Demonstrate flexibility in line with operational requirements, including undertaking driving duties. To be able to manage any predictable and unpredictable delays in service

• ILM awards Level 2 – Team Leading
• Level 2 NVQ Passenger Transport Operations
• Experience in EU & Domestic Hours, plus competence in relevant systems (Grampian, Ecolane, 365 Response)
• Cat D driving licence and Enhanced DBS check
• First Aid, IOSH trained and Fire Warden trained
• Working knowledge of the bus and highway network in the relevant geographical area
• Willingness to work towards ILM 3 – Effective Management

• Free Bus & Coach travel for yourself on the National Express network
• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network
• Life Assurance
• Company pension
• Employee Assistance programme
• Private online GP service

National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.