Customer Care Agent Airside Driver Airport

We are seeking a Customer Care Agent Airside Driver to oversee the daily operations of the Passenger Assistance Services team. To operate the ambulift & minibuses on the airfield, transferring passengers with reduced mobility to and from aircraft to the terminal building.

Drive the company ambulifts, ensuring that the vehicle is always safe and secure. Deliver to or collect the passengers from the aircraft door and assist with the transfer into their seat or wheelchair through safe manual handling techniques. Carry out Customer Care Agent/Ambulift of Minibus Driver duties as directed by the Operational Management Team.

Working as a member of the Assisted travel Airside Driver Team, you will drive the Company’s specialist vehicles on the airfield to transfer passengers with reduced mobility (PRM’s) from the aircraft to the terminal building or from the terminal building to the aircraft.

PLEASE NOTE: APPLICANTS MUST HOLD A FULL VALID UK DRIVING LICENCE

• June / July 2026

• Pay Rate: £15.19 per hour
• Shift Pattern: 4 on 4 off
• Shift Times:
  Shift times will vary between 03:00 to 00:00 (Example shift timings below) - You must be flexible with the hours you can work.
• Average shift time per day: 10 - 12 hours
• Hours:
  
  Full Time - 40 hours per week.
• Weekly Pay.
• Temp to Perm opportunity based on performance.

• The Vehicles range from Minibuses to Class 2 rigid heavy goods type vehicles, the capacity of the vehicles will range from 6 seats up to 20 seats. You will also be required to assist PRM’s onto the aircraft, to their seat or into other vehicles or terminal buildings which involves passenger and manual handling techniques. You will be trained as a customer care agent for all terminal duties and as a specialist driver.
• To assist People with Reduced mobility throughout their airport journey with passenger experience at the forefront.
• Driving of Ambilift hi-lift & minibus vehicles airside at Birmingham International Airport.
• To undertake additional training to ensure continuous self-development.
• Complete the daily Vehicle Check Sheet, to maintain the operational reliability of the vehicle, reporting, when necessary, any vehicle defaults in line with the Vehicle Inspection procedure.
• Drive the Company vehicles ensuring that the vehicle is always safe and secure.
• To organize the most efficient and effective way of transporting several PRM's (plus one of their companions) to the various aircraft, ensuring on time departures.
• To co-ordinate the boarding / disembarkation of PRM's onto / off the aircraft from your vehicle or air bridge, liaising with the aircraft dispatcher and cabin crew to ensure smooth passage.
• Overall responsibility for the use of all aspects of the Ambilift vehicle including the tail lift and front platform and their controls.
• Driving of minibus and terminal buggies when required.
• Marshaling of vehicles when required.

The Airport is operational 7 days per week and candidates will be working on 4 on 4 off. This could be subject to change!

An example of the shift hours:

Available

Shifts:

• 03:00am to 13:00pm
• 04:00am to 14:00pm
• 04:00am to 16:00pm
• 05:00am to 19:00pm

Overtime will be available

• Full Driving License is essential with category B (Licence must have been held for 3 years)
• You must be able to obtain an airside driving permit (including passing a driving medical with a color blind test).
• Demonstrate excellent customer service.
• Hold excellent written communication and interpersonal skills.
• Be able to work both day and night shifts.
• Demonstrate the ability to think and act quickly in emergencies or under pressure.
• Be physically able to carry out duties.
• A compassionate, helpful, and professional demeanor at all times.
• Basic understanding of health and safety regulations, especially regarding mobility equipment and manual handling.
• Competence in using handheld communication devices and basic IT systems.
• Flexibility to work various shifts, including weekends and holidays.

PLEASE NOTE:

As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.