Operations Team Manager - Warehouse - AM Shift

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business. At Alliance Healthcare, part of the global Cencora family, we're united by one purpose: creating healthier futures. Every day, our teams play a vital role in ensuring healthcare and pharmaceutical products reach customers safely, accurately and on time.

Location:

Birmingham - Central Logistics Centre, Gravelly Park

Hours:

40hrs/week AM Shift - 6am - 4 pm Days: 5 from 7 per week

Salary:
Competitive plus excellent benefits package

We're looking for an experienced Operations Team Manager to join our Central Logistics Centre (CLC) in Birmingham and take ownership of a fast-paced warehouse operation that runs 24/7. If you're a people-focused leader with a passion for operational excellence, continuous improvement and developing high-performing teams, we'd love to hear from you.

As an Operations Team Manager, you'll be responsible for leading warehouse operations across inbound, picking and outbound functions, ensuring exceptional service levels, operational efficiency and inventory accuracy. This is an exciting opportunity to manage a large-scale automated logistics environment where your leadership will directly influence performance, customer satisfaction and business success. You'll lead from the front, creating a positive, safe and inclusive culture while driving productivity, quality and continuous improvement.

• Operational Leadership Oversee daily warehouse operations across Goods In, Picking and Outbound functions
  Ensure products are received, stored and dispatched accurately and efficiently
  Drive inventory accuracy and operational excellence
  Support continuous improvement initiatives and implement best practices
  Resolve operational challenges and remove barriers to performance
  Work closely with Logistics, Inventory and Operational teams to ensure seamless service delivery
• People Leadership Lead, coach and develop a team within a fast-paced warehouse environment
  Create a positive, inclusive and high-performing culture
  Support recruitment, onboarding, training and development activities
  Conduct performance reviews and provide regular coaching and feedback
  Drive employee engagement and champion diversity, equity and inclusion
  Inspire teams through visible leadership and role modelling company values
• Performance & KPI Management Monitor and analyse key operational metrics including:
  Productivity (Lines Per Hour)
  OTIF (On Time In Full)
  Missing Parcels Cost Performance Inventory Accuracy
  Identify opportunities to improve efficiency and service levels
  Support workforce planning to ensure appropriate staffing levels
• Compliance & Quality Ensure warehouse operations comply with company procedures and industry regulations
  Maintain high standards of pharmaceutical product handling and storage
  Support quality control measures and operational audits
  Promote a culture of compliance, accountability and continuous improvement
• Health & Safety Champion a strong safety-first culture
  Ensure all operational activities comply with Health & Safety requirements
  Conduct workplace audits and support safe working practices
  Drive behavioural safety and continuous improvements across the warehouse

• Essential Skills & Experience Previous management or supervisory experience within a warehouse, logistics or distribution environment
• Strong leadership and people management skills
• Experience using Warehouse Management Systems (WMS)
• Excellent organisational and problem-solving abilities
• Strong understanding of inventory management and stock control processes
• Ability to analyse operational data and identify improvement opportunities
• Experience managing KPIs and driving performance improvements
• Strong communication skills with the ability to influence and engage teams
• Proficiency in Microsoft Office 365 applications
• Flexibility to work shifts and adapt to operational demands
• Desirable Experience Pharmaceutical, healthcare or regulated distribution experience
• Knowledge of GDP (Good Distribution Practice) requirements
• Experience working within automated warehouse environments

• Be part of a global healthcare leader making a real difference every day
• Lead a critical operation within one of the UK's key pharmaceutical supply chains
• Work in a modern, automated logistics environment
• Excellent opportunities for career development and progression
• Join an inclusive culture that values every team member's contribution
• Play a key role in shaping…