Health & Safety Operations Manager

Customer Health & Safety & Operations Manager

Location:

Hybrid – Chester or West Sussex MBM Travel Executives are delighted to be recruiting for a leading tour operator seeking an experienced Customer Health & Safety & Operations Manager. This is an exciting opportunity for a travel-sector professional, ideally from a tour operator, with strong Health & Safety and operational experience. The role is approximately 70% Customer Health & Safety and 30% Customer Operations, reporting to the Head of Operations.

The Role:

You will take responsibility for the day-to-day implementation of customer Health & Safety across the Group, working closely with an external H&S advisor and supplier partners.

Key responsibilities include:

Managing supplier H&S audits, compliance and risk. Investigating incidents, near misses and customer H&S complaints. Monitoring and reporting key risks and actions to senior leadership. Working with Contracting and Product teams to manage supplier compliance. Supporting the Group's Incident Management Plan and out-of-hours process. Supporting ABTA engagement, Safer Tourism accreditation and training. Helping lead, coach and develop the Customer Operations team.

Managing operational priorities, customer escalations and supplier issues.

About You:

We are looking for someone with experience within the travel sector, preferably a tour operator, OTA, dynamic packaging, tailor-made travel business You will ideally have:
Strong customer Health & Safety experience within travel. Good knowledge of tour operator operations, suppliers, DMCs and bed banks. Understanding of Package Travel Regulations, ABTA requirements and duty of care. Experience managing H&S through third-party advisors, audit systems and suppliers. Experience leading an operational or customer-facing team. Excellent communication, influencing and problem-solving skills. A calm and pragmatic approach under pressure.

A relevant H&S qualification such as IOSH would be highly desirable. The Opportunity Competitive salary and package. Contributory pension. Travel discounts and employee benefits. Genuine career progression If you are an experienced travel professional with a strong Health & Safety background and are looking for a senior role combining safety, compliance and customer operations, we would love to hear from you.

Apply now or contact MBM Travel Executives for a confidential discussion.