Assistant Manager

Our Store Assistant Managers are at the heart of our stores. This is a fast‑paced, hands‑on role where no two days are the same. You’ll lead from the front, support your team, and keep everything running smoothly, all while delivering a brilliant experience for our customers. If you’re looking for a role where you can grow, take ownership, and progress your career, this could be the opportunity for you.

With plans to expand from 230 to 300 stores by 2030, we’re investing in our future, creating more opportunities for our colleagues to progress.

• Supporting the Store Managers
• Leading the store in the Store Manager’s absence
• Delivering results through sales and exceptional service
• Inspiring and supporting colleagues to deliver great customer service
• Ensuring the store safety, compliance and operational excellence for everyone
• Managing day‑to‑day operations

• Helping customers find what they need (self‑serve)
• Supporting larger home projects from design to installation (showroom)
• Delivering great service through our sales teams (assisted selling)
• Making sure orders are fulfilled smoothly (order fulfilment)

You’ll thrive in this role if you enjoy variety and a fast‑paced environment and you’re comfortable taking ownership.

• Has experience in a customer‑facing environment
• Can lead and motivate a team, even during busy or challenging days
• Is organised, adaptable and solutions‑focused
• Brings strong communication and people skills
• Takes pride in delivering a great customer experience
• Experience in retail, trade, or a similar environment is essential; but behaviour and mindset are equally important

• A hands‑on approach and willingness to get stuck in across all areas of the store
• Problem‑solving skills and resilience in a fast‑moving environment
• The ability to balance customer needs, team support and operational priorities
• Confidence using systems and technology in day‑to‑day tasks
• A full UK driving licence and flexibility to support nearby stores when needed

• Support to grow and develop your leadership skills, with real opportunities to progress
• Up to 7.5% annual bonus + up to £300 per month gainshare bonus
• 6% pension contribution matched
• Up to 35 days’ holiday including bank holidays
• 20% colleague discount
• Save‑as‑you‑earn scheme
• Life assurance
• Access to Digital GP and wellbeing support
• Discounts and cashback across a wide range of retailers

• This is a hands‑on role.
• You may occasionally support nearby stores, so some flexibility and travel is needed.
• Flexible working can be discussed as part of the application.