Office administrator

We're recruiting for a proactive, highly organised Office Administrator to join a busy food manufacturing business. This is a varied, hands-on role supporting day-to-day office operations, customer service, order processing, dispatch coordination and general administration. You'll suit this role if you're confident working independently, comfortable handling a fast-moving inbox and phone line, and technically capable with Microsoft Office (especially Excel). Experience using Google Sheets and an interest in improving templates, reporting and admin processes is a strong advantage.

Key responsibilities Manage shared inbox and phone queries, responding professionally and escalating where needed Process customer orders and support delivery scheduling/booking Coordinate dispatch activity with internal teams and external transport/logistics suppliers Investigate and resolve delivery/order queries and discrepancies Maintain accurate records and operational trackers (orders, dispatch info, stock/production-related updates) Collect and check delivery confirmations (e.g., proof of delivery) and support accounts/admin processing Support compliance-related paperwork for shipments where required (documentation/filing and checks) Provide general admin support: scanning, filing, document prep and ordering office supplies Provide holiday/peak-period cover, including supporting label set-up/printing checks using standard label/design tools and equipment

Skills & experience Strong admin background in a busy office environment (manufacturing/warehouse/supply chain exposure is beneficial) Confident working independently with a resilient, proactive approach Excellent communication skills (written and verbal) and a customer-focused mindset Strong Microsoft Office skills:
Outlook, Word and Excel (formulas/confident data handling) Comfortable using Google Sheets (or willing to learn and improve reporting/templates) High attention to detail (especially for order accuracy and label/detail checking) Organised, able to prioritise and manage multiple tasks to deadlines Benefits Permanent role with full training provided 20 days annual leave  bank holidays Employee perks platform Casual smart dress On-site facilities (standard kitchen/rest areas) and free parking (office-based role)

Hours:

Monday to Friday, 9:00am-5:00pm (paid lunch break)