Director of Client Services

Location:

Bishop's Stortford, England, United Kingdom

Tees Law is a Top 200 UK law firm, with over 400 dedicated professionals across our six offices. We offer expert legal services and independent financial advice to a wide range of clients, including individuals, businesses, professional partnerships, charities, schools, multi‑academy trusts, and national corporations.

Founded in 1913, Tees has grown from a traditional family firm with strong community roots into a modern, forward‑thinking practice. Our vision is simple: to be the firm of choice for exceptional service, quality of life and doing business responsibly.

At Tees, we believe in open, honest, and empathetic communication. No matter how complex the situation, we offer clear, long‑term solutions tailored to each client’s needs. Drawing on over a century of experience, we proactively anticipate challenges and share insights to help our clients achieve a better future.

Our mission: helping people to a better future.

We’re looking for a visionary leader to take our Client Services function to the next level. As Director of Client Services, you’ll join our Executive Board and shape the strategy behind exceptional client care and operational excellence.

You will transform processes, inspire teams, and deliver world‑class service across a department of 120 professionals.

• Deliver consistent, outstanding service to clients and internal teams.
• Lead process improvements and digital transformation for maximum efficiency.
• Develop high‑performing managers and team leaders.
• Define KPIs and metrics that drive productivity and client satisfaction.
• Build capability through talent development and workforce planning.

• 3–5 years in a senior client service leadership role (professional services or legal preferred).
• Proven success managing multi‑location teams and delivering measurable improvements.
• Expertise in process improvement, service design, and technology adoption.
• Exceptional leadership, communication, and stakeholder management skills.
• Commercial acumen and a strategic, solutions‑focused mindset.

At Tees, we offer a comprehensive benefits package to support your well‑being and career growth, including:

Professional development:
Access to training programs, and career development resources.

Health and wellness:
Permanent health insurance, private medical, wellness programs, and mental health support.

Financial benefits:

Competitive salaries and discretionary payments.

Supportive work environment:
An inclusive and collaborative culture that values diversity.

Work‑life balance:
Generous annual leave, plus birthday off.

We are committed to fostering a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from individuals of all backgrounds, inclusive of age, ethnicity, religion, disability status, race, gender, gender identity, sexual orientation, neurodiversity, socioeconomic background, caregiving responsibilities, and any other lived experience that makes you uniquely you.

Please note: We operate with a PSL and are not seeking additional agency support at this time. Thank you for respecting this policy.

Director

Full‑time

Legal, Management, and Customer Service

Industries:
Legal Services and Professional Services