MCC - Maintenance Control Centre Engineer

Role:
Maintenance Control Centre Engineer

Location:

Stanstead

Hours:

Monday - Friday (07:30
-16:00)

Salary: 60,128 - 69,983 DOE +£5,000 AOG payment

The GoTeam is a business-critical function responsible for recovering customer Aircraft on Ground (AOG) events and executing special projects safely, compliantly, and efficiently by leveraging both internal capabilities across our client's network and trusted third‑party service providers.

The Maintenance Control Centre (MCC) role enhances the customer experience by providing a single point of contact for all AOG‑related communications and coordination activities. This centralised approach improves response times, strengthens operational oversight, and ensures a consistent and professional service delivery model.

In addition, the role supports the continued development of our client's AOG and Special Projects capability, reinforcing the organisation's strategic position within the aviation industry and further differentiating our client as a premium MRO service provider.

• Develop and deliver bespoke solutions to support customer AOG events and special project requirements.
• Produce comprehensive AOG recovery and project plans, including timelines, estimated return‑to‑service dates, resource requirements, and critical path activities.
• Manage AOG recoveries and special projects on a global scale, ensuring activities are executed safely, efficiently, and effectively to minimise operational disruption for customers.
• Maintain a proactive and dynamic communication process, providing timely, accurate, and regular updates to all internal and external stakeholders.
• Support the Operations Manager with the day‑to‑day operation of the MCC department.
• Apply strong commercial awareness when making operational decisions, ensuring consideration is given to customer impact, business objectives, costs, and service delivery.

• Ensure compliance with company procedures, regulatory requirements, and approved working practices throughout all AOG recovery and special project activities.
• Maintain a strong awareness of the company's Health & Safety policies and ensure personnel under their supervision adhere to approved methods and safe working practices to minimise risk to personnel, aircraft, equipment, and the environment.
• Promote and uphold company policies relating to Know Your Customer (KYC), supplier approval, and third‑party engagement, ensuring all activities are conducted in accordance with established governance and compliance requirements.

• Record and track expenditure incurred during AOG recoveries to support accurate customer invoicing.
• Raise purchase requisitions in accordance with company procedures.
• Monitor project costs and support effective budget control where applicable.

• Assist with the planning, coordination, and booking of travel, accommodation and ground transportation to support AOG recoveries and special projects.
• Support the procurement and logistics of standard parts, consumables and expendables (C&E), tooling, and other resources required to ensure successful project delivery.
• Coordinate with internal departments and approved external suppliers to secure the resources, services and technical support necessary to facilitate safe, efficient and timely AOG recoveries.

The role is based at our client's office in Stansted.

The standard working pattern is Monday to Friday, with working hours from 07:30 to 16:00, including a 30‑minute lunch break.

Due to the operational nature of the role, occasional travel may be required to support AOG recoveries, special projects and other business activities. This…