Customer Service Agent

3 Month Contract - Customer Service Agent

Job Title: Customer Service Agent - 3 Month Fixed Term Contract

Salary: £24,784.50 pa

Location: Bishop's Stortford

Term: 3 Month Fixed Term Contract

An exciting opportunity has arisen for a Customer Service Agent to join a busy and customer-focused team in Bishop's Stortford on a 3-month fixed term contract. This role would be ideal for someone looking for a short-term opportunity, including those on a gap year, between studies or looking to gain valuable customer service experience within a professional and supportive environment. Previous customer service experience would be beneficial, and this could be a great opportunity to develop your communication, administration and customer service skills.

Hours & Working Pattern:

• 5 days per week
• Monday to Saturday working pattern
• Saturday working on a rota basis, with a weekday off in lieu
• 3 month fixed term contract

Key Responsibilities for the Customer Service Agent role:

• Handle incoming customer enquiries by telephone, email and online platforms.
• Provide a high level of customer service and ensure enquiries are dealt with promptly and professionally.
• Listen carefully to customers, understand their needs and provide appropriate support and guidance.
• Handle complaints and challenging situations calmly and professionally.
• Aim to resolve customer queries at the first point of contact wherever possible.
• Maintain accurate and up-to-date customer records.
• Follow company policies, procedures and customer service standards.
• Work closely with colleagues to ensure all daily customer service tasks are completed efficiently.

Ideal Candidate for the Customer Service Agent role:

• Previous experience in customer service, retail, hospitality, administration or a similar role.
• An excellent telephone manner and professional communication skills.
• Patient, calm and courteous with a genuine desire to help customers.
• Strong listening skills and the ability to understand customer needs.
• Confident using computers, online tools and digital platforms.
• Good working knowledge of Microsoft Office, including Word and Excel.
• Organised, reliable and keen to learn.
• A positive team player who can also work independently when required.

Package for the Customer Service Agent role:

• Salary £24,784.50 pa
• 3 month fixed term contract
• Great opportunity to gain valuable customer service experience
• Supportive and professional working environment

If you are looking for a short-term customer service opportunity, whether you're on a gap year, between studies or simply looking to gain valuable experience,