Customer Service Administrator

Job Title:
Customer Service Administrator
Salary
:£26,000 – £28,000 (depending on experience)
Location: Bishop’s Stortford
Monday to Friday, 9:30am – 6:00pm
Holiday: 26 days holiday plus Bank Holidays

We’re working with a friendly and growing business looking for a Customer Service Administrator to join their expanding team. This is a varied, hands-on role where you’ll be at the heart of the customer experience, supporting clients from initial enquiry right through to after-sales care. This role is about building relationships, understanding customer needs, and providing a genuinely helpful, efficient service.

This role would be deal for someone in the early stages of their career, who has already gained some solid workplace experience and is now looking for their next step.

• Handling inbound customer calls and emails
• Taking and processing orders accurately
• Raising invoices and updating internal systems
• Responding to customer queries and resolving issues
• Making occasional follow-up and after-sales calls
• Working closely with internal teams to ensure a smooth customer journey

• Previous experience in a customer service (ideally office-based) support role
• Confident communicator with a friendly, professional manner
• Strong attention to detail and good organisational skills
• Comfortable using systems and handling administrative tasks alongside calls
• Someone who enjoys helping people and takes pride in delivering great service
• Attention to details is essential

• Salary of £26,000 – £28,000 (depending on experience)
• Holiday: 26 days + Bank Holidays
• Free Parking
• A supportive and welcoming team environment
• Variety in your day — no two days are the same