1st Line IT Engineer

Salary

£26,000 - 32,000 per year

• Previous experience in a 1st line support role or related IT position
• Basic understanding of hardware, software, and network issues
• Excellent communication skills, both verbal and written
• Ability to troubleshoot and resolve technical problems
• Familiarity with ticketing systems and support processes
• Strong organizational skills and attention to detail
• Ability to work collaboratively within a team and across departments

• Act as the first point of contact for IT issues, handling initial support queries via phone, email, or chat
• Troubleshoot and resolve basic technical problems related to hardware, software, and network connectivity
• Log, categorize, and prioritize support tickets, escalating complex issues to 2nd or 3rd line support as needed
• Maintain accurate records of incidents, resolutions, and procedures in the ticketing system
• Provide clear instructions and guidance to users for resolving common issues and improving their tech experience
• Monitor system performance and respond to alerts to prevent and address potential issues
• Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution

• Hardware
• Support
• Network

We are excited to offer you the opportunity to join our expanding Technology Business Unit as a Level 1 IT Engineer at Solus, one of the UK leaders in vehicle repairs owned by Aviva. We provide a supportive environment with competitive salaries, bonus opportunities, and a comprehensive company pension scheme, along with 33 days holiday and various employee benefits. Our award-winning apprenticeship program and commitment to inclusivity make Solus a great place to develop your career while shaping the future of vehicle repair.