Registered Manager

The Registered Branch Manager holds a pivotal leadership position, responsible for the effective day‑to‑day management and operational performance of a high‑volume domiciliary care service delivering over 5,000 care hours per week across Hertfordshire
. Based in the heart of Bishop's Stortford
, the manager ensures the consistent delivery of safe, high‑quality, person‑centred care to individuals living in their own homes.

This role involves leading and inspiring a dedicated team of care coordinators, supervisors, and care workers, while overseeing all aspects of branch operations — including compliance, quality assurance, staff performance, client satisfaction, and contractual obligations. The Branch Manager ensures the service meets and exceeds CQC standards
, operates within regulatory and legislative frameworks, and achieves both operational efficiency and business growth
.

Brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, some downs, and a few curveballs. At care by us, every day is different, every day offers you the opportunity to do meaningful and rewarding work that changes people's lives.

We support service users in the following locations across Hertfordshire

• Buntingford
• Puckridge, Braughing, Little Hadam (Driver)
• Tonwell, High Cross
• Sawbridgeworth – North End Estate, Lower Steering, High Wynch
• Ware – Kings Hill, Pine Hurst
• Hertford – Fordwich, Bengeo, Folly Island, Sele Farm, Horns Mill, Hertford Heath
• Churchgate, Cheshunt Waltham Cross
• Babbs Green, Tonwell, Much Hadam, Watton at Stone, Hadam Cross

Key Responsibilities Of The Registered Branch Manager:

• Team Leadership and Development:
  Recruit, develop, and manage a team of domiciliary care workers. Provide ongoing training, supervision, and support to ensure staff deliver compassionate and person‑centred care in line with individual service user needs.
• Care Delivery Oversight:
  Ensure appropriate staffing levels to meet client care plans and service demands. Maintain oversight of care delivery standards to ensure services are safe, responsive, and of high quality.
• Regulatory Compliance:
  Ensure all activities within the branch comply with relevant care regulations (such as CQC standards), internal policies, and the expectations of local authority or private contract holders. Keep up‑to‑date and accurate records to support audits and inspections.
• Rostering and Scheduling:
  Manage the scheduling and rostering of care workers to match client care plans and preferences. Ensure shifts are efficiently covered and care continuity is maintained. Accurately record working hours and ensure correct pay and mileage for staff.
• Client Care and Relationship Management:
  Maintain regular communication with service users and their families to monitor satisfaction, adapt care plans as required, and respond to concerns promptly and professionally.
• Service Quality Monitoring:
  Regularly review and audit care provision, staff performance, and client feedback. Implement improvement plans where needed to maintain and enhance service standards.
• Branch Operations:
  Take ownership of the branch’s overall performance, including growth targets, staff retention, and budgetary control where applicable. Promote the service locally to increase referrals and maintain a strong reputation.

Other Responsibilities:

• Act as an ambassador for the organisation, upholding a high standard of professionalism at all times, and promoting the values of dignity, respect, and compassionate care in every aspect of service delivery.
• Ensure clear, timely, and effective communication across all levels of the service — including staff, service users, families, healthcare professionals, and commissioning bodies — to support safe and coordinated care.
• Champion anti‑discriminatory, inclusive, and person‑centred practice, ensuring equality, diversity, and individual rights are embedded in daily operations, in line with the Health and Social Care Act and CQC’s Key Lines of Enquiry (KLOEs).
• Uphold confidentiality and data protection standards, protecting the privacy of service users, staff, and the organisation in compliance with GDPR and safeguarding policies.
• Promote and maintain a safe…