Service Delivery Manager

Job title Service Delivery Manager  Division Asset Operations & Capital Delivery Location Hybrid - Bishops Stortford (STW) Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Offering between £34,000 to £44,000 per annum depending on experience and skills Job grade B Closing date 13/03/2026

Are you looking for a dynamic role that involves managing the safe and efficient recycling of sewage sludge for agriculture?

Join Thames Water's bio recycling team as a manager responsible for the safe and efficient recycling of sewage sludge to agriculture. Build relationships with customers, landowners, and other communities, liaise with various organisations, and coordinate with the wider recycling team. Monitor sites, oversee contractor health and safety, and ensure the performance of agricultural operations in your defined area is up to standard.

Apply now for a challenging and rewarding role with a tangible impact.

• Manage and develop a geographically dispersed technical team, ensuring the delivery of performance targets and objectives for the team.
• Responsible for safely and efficiently recycling sewage sludge for our customers in agriculture within a given geographical area.
• Developing, liaising with, and building relationships with farmers, land owners, agronomists, agents, and others in rural communities to maintain and build the company's reputation and credibility, thus promoting the beneficial use of sewage sludge as a fertiliser replacement.
• Liaising with Environmental Health Officers, Environment Agency Officers, and local communities to ensure that the recycling operations have a minimum impact on the environment and the public.
• Coordinate with the broader recycling team to ensure the safe, effective, and efficient management of the recycling operation and contract, thereby improving financial performance.
• Manage and monitor the contract and the contractors in a defined area, promoting a robust, challenging and effective business relationship.
• Responsible for monitoring the contractor's Health and Safety performance of agricultural operations in a defined area.
• Source land for recycling biosolids, building and maintaining a land bank to sustain the company's recycling requirement for now and the future.
• Management of the sales process, which includes fertiliser advice, pricing and availability, land suitability, soil sampling, risk assessment of land to be spread and stockpiled site, site-specific contractor liaison, order entry and permit production via TDS (land application management software) and the timing of operations and the signing off order before invoicing.
• Developing and reassessing procedures and work methods to increase working and financial performance.

36 hours a week, Monday to Friday.

• An agricultural background with a good knowledge of rural practice is essential, preferably with sales experience in a similar field such as Biosolid Management.
• You must confidently talk to farmers, agronomists, and contractors.
• Sales experience would be an advantage within this role.
• You must be organised, flexible, responsive to change, and able to manage your own time.
• Ideally, you will be aware of current agricultural initiatives and legislation, such as the Nitrates Directive and Cross-Compliance.
• It would be advantageous if you were FACTS or BASIS-trained.

• Offering between £34,000 and £44,000 per annum, depending on experience and skills
• 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12%
  -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• A wider benefits scheme includes our benefits hub, which is packed with offers and information to save money and support your well‑being.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build…