Group Station Manager

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• All offers are subject to passing a safety-critical medical, a Right to Work check and DBS check. Applicants must be 18 or over.
• This role is primarily Monday to Friday, but you must be able to work flexibly, including some weekends and early/late shifts when required.
• You must be able to arrange your own transport to ensure punctual arrival for shift times.
• Salary: £61,000 per annum during the 6-month probation period, rising to £66,000 upon successful completion.
• This is a full-time, fixed-term contract for 2 years.

Greater Anglia is looking for an experienced Group Station Manager to oversee a portfolio of stations across our network - including Stansted Airport and Bishops Stortford. This is a high-impact leadership role, responsible for driving performance, customer experience, and operational excellence across some of our most strategically important locations.

With a modern fleet, ongoing station enhancements, and an organisation committed to continuous improvement, this is an exciting time to play a pivotal role in shaping the journey of thousands of customers every day.

• Drive continuous improvement across all aspects of station management, including performance, cleanliness, facilities, and accessibility.
• Ensure compliance with health and safety regulations, company policies, and industry standards.
• Manage budgets, resources, and staffing levels to optimise station performance.
• Collaborate with internal and external stakeholders, including local authorities, emergency services, and community groups.
• Respond proactively to incidents, disruptions, and customer feedback, ensuring swift resolution and communication.
• Champion equality, diversity, and inclusion in all aspects of station management.

• Demonstrated ability to effectively lead and develop teams with excellent communication, and organisational skills.
• The ability to problem-solve and a passion for delivering top notch customer service.
• Experience managing budgets, resources, and operational targets.
• Ability to work flexibly, including some weekends and early/late shifts as required.

• Experience managing multiple sites or large teams
• Sound knowledge of health and safety legislation

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.

* Please note vacancies can close earlier due to high influx of candidate applications*

At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.