Quality & Process Manager

At Gu, we’re passionate about creating indulgent, high-quality desserts that our customers love. We’re looking for a Quality & Process Manager to join our Technical team and play a key role in ensuring every product meets the highest standards of safety, legality, and quality.

As Quality & Process Manager, you’ll work closely with our Operations and Technical teams to ensure that everything we produce is safe, compliant, and consistently exceptional.

You’ll lead our Quality Assurance function on site, managing systems, processes, and people to drive quality standards forward while supporting continuous improvement across the factory.

• Partner with Operations to ensure product safety, legality, and quality at all times
• Lead and develop the Quality Assistant and QA team, ensuring high standards of diligence
• Own and manage factory technical procedures and raw material quality systems
• Take key decisions on quality and food safety issues, escalating where needed
• Lead monthly quality meetings and drive site-wide improvements
  
  Oversee calibration, microbiological testing, and sampling programmes
• Manage non-conformance reporting and ensure issues are resolved effectively
• Play an active role in the HACCP team, including verification and traceability
• Support product launches, KPI tracking, and technical systems coordination
• Take ownership of BRC audit readiness and compliance
• Drive continuous improvement initiatives to enhance product quality and reduce cost

• Ensure all finished products meet agreed specifications before release
• Oversee taste panels and product quality assessments
• Manage traceability, mass balance, and complaint investigations
• Ensure site standards are maintained, including hygiene, dress code, and pest control
• Support troubleshooting and day-to-day factory quality challenges

We’re looking for someone who is:

• Experienced in a Quality Management role within food manufacturing
• Passionate about quality and confident in challenging and improving processes
• A strong communicator who can influence across teams
• Proactive, organised, and able to manage priorities in a fast‑paced environment
• Detail-oriented with a high level of accuracy
• Comfortable working on the factory floor as well as in a technical environment

• Degree or food-related qualification (preferred)
• Strong numerical and IT skills
• 27 days holiday.
• Increased holiday with length of service.
• Option to buy more holiday.
• Enhanced maternity/paternity (Maternity is 6 months full pay after 2 years of service. 3 months full for 1-2 years).
• Free Gu.
• Flexi week opportunity every year.
• Cycle to work.
• Westfield Health Medical Cash Plan.
• Mortgage support.
• Nursery support.
• Grocery Aid support.
• Summer Fridays and December Fridays (finish at 1pm).
• Death in benefit service (Metlife Master trust)

At Gu, you’ll be part of a team that genuinely cares about quality, innovation, and doing things the right way. This is a great opportunity to take ownership, influence site standards, and help shape the future of a much-loved dessert brand.