Leasehold Officer; Care and Support

Position: Leasehold Officer (Care and Support)
Location: Sawbridgeworth

Leasehold / Independent Living Officer – Essex – £22.68 LTD p/h – Temp to Perm
Service Care Solutions are currently recruiting for an experienced Leasehold / Housing Officer to join a leading housing provider within their Independent Living (Retirement) service. This is a temp to perm opportunity, offering a stable long-term role supporting leaseholders aged 55+ across two schemes in Essex.
Location & Hours

Based at Sawbridgeworth Office (Monday, Wednesday, Friday)
Ongar Scheme (Tuesday & Thursday – travel from Sawbridgeworth office)
25 hours per week – 8:00am – 1:00pm, Monday to Friday
£22.68 LTD per hour
Minimum 3 months temporary with strong potential to go permanent

Important Requirements

Enhanced DBS required
Full UK driving licence and access to a vehicle essential
Mileage paid between sites only (not from home)

Start date:

ASAPRole Overview
You will be responsible for delivering a high-quality housing and leasehold management service to residents within Independent Living retirement schemes (55+). The role focuses on leasehold management, service charge support, and resident liaison, ensuring older leaseholders receive a responsive and professional service.

Key Responsibilities

Manage a portfolio of retirement leasehold properties across two locations
Act as the main point of contact for residents, responding to queries and concerns
Provide guidance and support on service charges, estimated costs, and year-end accounts
Handle leasehold enquiries and resolve issues efficiently
Support the delivery of high-quality housing management within Independent Living schemes
Conduct site visits and maintain a visible presence for residents
Work with internal teams to resolve maintenance, service, and management issues
Build positive relationships with older residents and manage challenging situations professionally

Ideal Candidate

Experience in Leasehold Management (preferred)
OR an experienced Housing Officer with strong leasehold knowledge
Understanding of service charges, estimated budgets, and year-end accounts
Experience working with older residents / retirement housing (desirable)
Confident communicator with strong customer service skills
Able to manage a varied workload across multiple sites

This is an excellent opportunity for a housing professional looking for a long-term role within a stable Independent Living service, with the potential to secure a permanent position.
For more information or to apply, please contact:
George Westhead
📧 (url removed)
📞(phone number removed)