Team Leader, Retail

About the Job

We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store. The role is located in Bishops Stortford and offers 12 contracted hours.

You’ll support the Store Manager, keep the team motivated, and ensure every customer leaves the store satisfied. When the Store Manager is away, you will lead the store and maintain smooth operations with confidence and care.

You’ll play a key role in the day‑to‑day running of the store – creating great customer experiences and driving commercial success. You’ll lead by example, demonstrating excellent service and bringing the card factory Way to life. Along the way you’ll help others grow while continuing to build your own skills. With your energy and commercial know‑how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe.

Monitoring the numbers helps ensure everything runs smoothly and the team thrives.

• Good leadership skills people want to follow – positive, proactive, and full of energy.
• Curious by nature, always learning, and eager to see the bigger picture.
• Make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• Fair, open to feedback, and thoughtful in how you make decisions.
• Genuinely care about people, support growth, and help create a positive team vibe.

If you’re ready to take the next step in your leadership journey, this could be the perfect opportunity. At card factory, we celebrate people and support growth, leadership, and personal development along every step of the journey. We’ll back your potential, cheer on your progress, and help you shine.