Spa Therapist

JA Mar Hall Golf & Spa Resort is a peaceful countryside retreat and soulful escape – your haven of Scottish charm, spa indulgence, and championship golf. Recently, Mar Hall proudly joined JA Resorts & Hotels, a heritage hospitality brand with award-winning properties across Dubai, the Maldives and Scotland.

This exciting new chapter brings global expertise, world-class standards, and new opportunities for our teams. As part of the JA family, you’ll be connected to an international network of talent, innovation, and career development, all while helping us honour the warm, authentic spirit that makes Mar Hall truly special.

Set within 240 acres of woodland on the banks of the River Clyde, our resort features elegant bedrooms and suites, a championship golf course, a luxury spa and wellness experience, and exceptional dining shaped by creativity and Scottish provenance. Together, we are elevating the resort into one of the UK’s most exceptional luxury destinations and you can be part of it.

The Spa Therapist is responsible for delivering exceptional treatments and experiences to all spa guests in line with our five-star standards. This role supports the smooth daily operation of the spa, contributes to retail and treatment revenue, and ensures every guest receives a warm, professional, and memorable wellness experience.

• Deliver a wide range of spa treatments to a consistently high standard, following brand protocols (e.g., Ishga).
• Provide a personalised, luxury service to all guests, ensuring comfort, safety, and wellbeing throughout their visit.
• Maintain excellent product knowledge to confidently recommend retail items and aftercare.
• Respond to guest enquiries professionally, ensuring any concerns are handled promptly and escalated when needed.

• Perform treatments such as massage, facials, body therapies, scrubs, and holistic services in accordance with training and resort standards.
• Ensure treatment rooms are immaculate, fully stocked, and prepared ahead of each guest arrival.
• Uphold strict hygiene, sanitisation, and infection‑control practices at all times.

• Support the daily running of the spa, including opening/closing procedures.
• Assist with laundry, stock rotation, and maintaining cleanliness throughout treatment areas and back‑of‑house spaces.
• Record treatments accurately in the system and complete all required documentation.
• Support the Spa Reception team when required, including hosting guests, touring facilities, or assisting with retail sales.

• Achieve personal and team retail targets through confident product recommendation.
• Promote spa days, upgrades, seasonal offers, and additional treatments when appropriate.
• Contribute to the overall commercial success of the spa through high treatment utilisation and guest retention.

• Follow all company policies relating to health, safety, and security.
• Report any hazards, maintenance issues, or incidents immediately.
• Maintain high standards of professionalism, personal presentation, and code of conduct at all times.

• SVQ Level 3 Beauty Therapy (or equivalent recognised qualification).
• Strong massage and facial skills.
• Excellent guest‑service skills with a warm, confident manner.
• Strong work ethic with high attention to detail.
• Ability to work effectively within a busy spa environment and as part of a team.

• Previous experience in a luxury spa.
• Knowledge of Ishga or similar premium skincare brands.
• Retail sales experience.

At JA Mar Hall, you’ll find more than a job—you’ll build a career within a global hospitality family. We offer:

• Competitive salary plus Tronc, paid via an independent tronc system, meaning your monthly earnings are topped up through service charge.
• Free luxury leisure club membership.
• Discounted membership for friends & family.
• 50% discount on Spa treatments.
• Golf day discounts for you, friends, and family.
• 50% discount on food for you +3 guests, and 25% off beverages.
• Discounts on overnight stays for JA Mar Hall and our sister properties.
• Friends & family hotel rates.
• Access to Wisdom, our confidential wellbeing support programme.
• Access to exclusive £100 room rates across the PoB Hotels collection.
• Free on-site parking and complimentary use of leisure facilities.
• Uniform provided (role dependent).
• Recommend-a-Friend bonus scheme.