Sales Office Manager

At JA Mar Hall, we are entering an exciting new era. Following a significant refurbishment and with continued investment planned across the resort, we are focused on establishing ourselves as one of Scotland’s leading luxury resort destinations whilst progressing towards Forbes Travel Guide standards.

JA Mar Hall Resort is a peaceful countryside retreat and soulful escape, your haven of Scottish charm, spa indulgence, and championship golf. Recently, Mar Hall proudly joined JA Resorts & Hotels, a heritage hospitality brand with award-winning properties across Dubai, the Maldives and Scotland.

This exciting new chapter brings global expertise, world-class standards, and new opportunities for our teams. As part of the JA family, you’ll be connected to an international network of talent, innovation, and career development, all while helping us honour the warm, authentic spirit that makes Mar Hall truly special.

Set within 240 acres of woodland on the banks of the River Clyde, our resort features elegant bedrooms and suites, a championship golf course, a luxury spa and wellness experience, and exceptional dining shaped by creativity and Scottish provenance. Together, we are elevating the resort into one of the UK’s most exceptional luxury destinations and you can be part of it.

We are seeking an organised, experienced and service driven Sales Office Manager
to oversee the reactive sales and events sales offices function at JA Mar Hall.

This role will lead the daily operation of the Sales/Events Office team, managing all inbound enquiries relating to weddings, meetings, events, and group business while ensuring exceptional conversion, organisation, and client experience standards.

Reporting directly to the Director of Sales (Executive Role), the Sales Office Manager (HOD Role) will oversee the Wedding & Events Sales Manager and Events Coordinator, ensuring a seamless journey from enquiry through to operational handover.

• Manage all reactive sales enquiries across weddings, meetings, events, and group reservations business
• Drive enquiry conversion and ensure timely, professional client and internal operational communication
• Oversee sales administration, proposal quality, and follow up standards
  Support the achievement of all budgeted sales including events, weddings and group revenue targets

• Lead and support the Wedding Sales Manager and Events Coordinator.
• Ensure strong organisation, communication, and operational standards within the sales office
• Conduct regular pipeline reviews and support conversion strategy
  maintaining accountability for enquiry handling and response times
• Setting up and hosting proactive sales activity days to target new business supported by the Sales Manager.

• Ensure a seamless handover process from sales conversion to operational delivery
• Work closely with operational departments to communicate client expectations and event details
• Maintain strong relationships with clients throughout the booking journey
  Support site visits and client meetings where required

• Monitor enquiry trends, conversion performance, and office productivity
• Support reporting and forecasting activity for the Director of Sales
• Ensure all systems and records are maintained accurately and professionally

• Previous experience within hotel sales, events, or reactive sales management
• Strong organisational and administrative capability
• Experience managing weddings, meetings, groups or luxury events business
• Excellent communication and client relationship skills
• Commercially aware with a strong understanding of conversion and sales processes
• Ability to manage a fast paced office environment with attention to detail
• Experience having line management responsibility for other co-ordinators.
• High levels of accuracy and attention to detail.

• Strong conversion performance across weddings, events and groups business
• A highly organised and professional sales office operation
• Meeting targets set to you by the Director of Sales
• Seamless…