Customer Service Representative

Job Summary: Communicate directly with distribution centers and customers to ensure accuracy in
documentation, information, and services.

Essential Job Duties:

• Handle phone and emails from customers pertaining to price quotes for inbound inquiries as
well as purchase quotes for vehicles considered for sale to PGW.

• Call center functions to provide quality customer service

• Ensure the company establishes and maintains constant communication with customers.

• Knowledgeable on all aspects of product inventory which may include, data entry,
cancellations, credits, invoicing and/or customer service inquiries.

• Generate sales/buys from online leads

• May require an understanding of eBay and eCommerce sites

• Assume other duties as assigned.

Basic Qualifications
Education & Experience:

• High school degree or equivalent.

Preferred Qualifications:

• Call Center Customer service experience

• Bi-Lingual, English & Spanish.

• 2+ years of college.

Knowledge/Skills/Abilities:

• Must have good written and verbal communication skills.

• Must have good customer relations skills.

• Ability to work well with others.

• Must have the ability to work under conditions of frequent interruptions.

• Be attentive to details.

Essential Physical Demands/Work Environment:

• Work is primarily sedentary: must be able to sit for extended periods of time and use a
computer,keyboard, and mouse, frequently.

• The employee must occasionally lift and/or move up to 50 pounds.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.