Retail Sales & Service Associate - Bismarck, ND

Job Summary:

Drive residential sales opportunities to provide individual consumers with basic services such as telephone, internet, and cable TV in a retail environment. Support customer service by assisting new and existing customers that walk-in. Responsibilities:
* Identify individual customer current and potential product needs and make recommendations. Increase the customer understanding of Midco products and pricing options.
* Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, and phone in an effort to sell and upsell to new and existing customers in a retail environment.
* Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.
* Apply a positive customer service attitude in interactions with all customers and establish positive rapport.
* Meet or exceed defined sales goals (weekly, monthly, yearly, etc.).
* Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
* Follow up with customers in a timely manner if necessary.
* Receive customer payments and maintain the cash drawer.
* Clearly explain and demonstrate equipment connectivity and functionality to customers.
* Verify the functionality of returned equipment.
* Meet ongoing sales training requirements.
* Communicate effectively and professionally in all forms of communication with internal and external customers
* Clean and prepare equipment for distribution to customers that visit the CXC to pick up or swap equipment.
* Store cleaning duties as assigned per location.
* Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
* Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.
* Maintain reliable and predictable attendance as required by the position.
* Perform other duties as assigned.

Note:

Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Required Qualifications:

* High school diploma or GED required.
* Basic typing, email and computer skills.
* Proficient at using technology including the internet and applications.
* Exceptional communication skills, both verbal and written.
* Ability to adapt and excel in a fast-paced work environment.
* Employees may be required to work rotating shifts.
* Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
3

Preferred Qualifications:

* Previous customer service/ sales experience in a retail environment preferred. Position leveling will be assigned congruent to experience and training. Customer Experience Center Representative-Advanced
* Demonstrate solid understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.
* Demonstrate advanced sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer.
* At least 3 years of previous sales or relevant customer service/sales experience required. Customer Experience Center Representative-Senior
* Demonstrate deep understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.
* Demonstrate highly skilled sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer.
* At least 5 years of previous sales or relevant customer service/sales experience required. Work Environment:
* The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee may be asked to lift and/or carry loads of up to 50 lbs.
* The noise level in the work environment is moderate to loud.
* Employees may be required to stand in a retail environment for up to 8 hours a day. Mental Demands:
* Ability to understand, follow and execute both routine and non-routine verbal and written instructions.
* Proficiency in understanding problems and collaborating with others to find alternative solutions.
* Clearly articulate instructions and expectations.
* Skilled in focusing on the issue at hand without reacting emotionally.
* Ability to de-escalate conflicts effectively.
* Maintain availability and composure during periods of continuous, high interaction volume.
* Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions.

Required

Preferred

Job Industries

• Other