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Customer Service Rep HelpDesk/Support Bilingual Call Center / Support

Senior CSR Lead & Coach — Call Center Operations

Job in Bismarck, Burleigh County, North Dakota, 58502, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-01-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
A leading technology consulting firm in North Dakota seeks a Senior Customer Service representative to lead and coach a team of Customer Service Agents. Responsibilities include ensuring service level agreements and assisting Operations Supervisors. Ideal candidates will have a High School Diploma and at least 2 years of call center experience, with additional leadership experience preferred. This role emphasizes teamwork and effective customer service delivery.
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Position Requirements
10+ Years work experience
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