IT Support Associate

Overview

Global Talent Connector | Specialized in USA Healthcare & IT Recruitment | Empowering Growth for Top Organizations

About the Role:

We’re looking for a friendly and proactive Onsite IT Support Associate to be the go-to technical resource for our Bismarck office! You’ll provide high-quality support for hardware, software, and networking issues, assist with new hire onboarding, maintain office equipment, and deliver exceptional customer service to internal employees. This is an onsite role with a family-oriented and supportive team culture
, where no two days are the same.

• 🖥️ Provide onsite technical support for laptops, desktops, software, printers, and network issues
• 💻 Assist with new hire onboarding
  : laptop setup, accounts, and workstations
• 🛠️ Install, configure, and update software, drivers, and utilities
• 📈 Monitor systems, troubleshoot issues, and escalate when necessary
• 💬 Manage tickets through an internal system
  , primarily chat-based (10–80+ interactions/day)
• 🤝 Support employees onsite and remotely
• 🏃 Participate in a 3–4 week training program
  , all equipment provided

• 2+ years of IT support experience (hardware, Windows OS, basic networking)
• 2+ years of customer service experience with strong communication
• Ability to troubleshoot desktops/laptops, printers, and software issues
• Comfortable working in a fast-paced technical environment
• Additional IT certifications or degrees (optional)
• Broad IT support background
• Friendly, approachable, and customer-focused
• Professional and represents IT positively
• Reliable, adaptable, and a strong team player
• Able to work under pressure and handle stressful situations

• Mid-Senior level

• Contract

• Customer Service and Information Technology

• Food and Beverage Services