Desktop Support

Description

Bravera Holdings Corp. is hiring for a Desktop Support position in Bismarck, ND. Bravera is an employee‑ and director‑owned company that is committed to helping our employees forge a new path in their career. We work together to drive continuous improvement which enhances the customer experience and keeps our organization moving forward.

• Provide technical support for desktop computers, thin clients, laptops, applications and related technology to employees of Bravera Holdings Corp. and subsidiaries.
• Specifying, installing, and testing computer systems and peripherals within established guidelines.
• Assist in the maintenance and testing of network servers and associated equipment.
• Support and troubleshoot computer‑related software and hardware issues; execute Bravera’s Help Desk function including working within call center and help desk tickets.
• Provide prompt, efficient, and courteous service to all internal customers via Help Desk calls and tickets.
• Act as a self‑starter, promote teamwork and open communication within the department and with all subsidiaries of Bravera.
• Assist with installation, configuration, ongoing usability, and upgrade of desktop computers, laptops, tablets, thin clients, cell phones, printers, peripheral equipment, and software.
• Develop procedures and programs to assure the integrity, security, reliability, and risk assessment of all communication systems, including anti‑virus programs and backup procedures.
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensure desktop computers interconnect seamlessly with diverse systems (validation systems, file servers, email servers, application servers, administrative systems).
• Assist staff in purchasing hardware and software, assess functional needs, and determine specifications for purchases.
• Order computer and printer supplies as directed and maintain documentation on equipment and software.
• Maintain a high level of confidentiality and professionalism regarding all employee and customer issues and information.
• Adhere to all rules and regulations, including BSA requirements and proactive fraud prevention.
• Contribute to the overall success of the organization.

• Education:
  
  Associate’s Degree or higher (highly preferred).
• Experience:
  
  Up to 2 years’ experience supporting Windows desktop/laptop PCs, troubleshooting hardware issues and replacing hardware, installing software, patches, and updates on desktops, laptops, and servers; troubleshooting basic network, software, and printing problems; customer service experience.

Bismarck, ND

Competitive salary, incentive compensation opportunities, retirement plan with company match, health insurance, paid holidays, paid time off (PTO), paid community volunteer time, stock opportunities, training opportunities, and tuition reimbursement.

• Give and earn trust – support and empower one another to earn trust through accountable performance.
• Learn, teach, and mentor – invest in growth and development.
• Collaborate and innovate – drive continuous improvement to enhance your experience.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed or disclosed their own pay or the pay of another employee or applicant. Employees who have access to compensation information cannot disclose it to individuals without such access unless it is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60‑1.35(c).