Director, Provider IVR & Conversational AI
Listed on 2026-10-18
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IT/Tech
AI Business & Operations -
Management
AI Business & Operations
Humana Inc. invites applications for the Director, Provider IVR and Conversational Automation role. The Director leads strategy, optimization, and modernization of provider IVR, conversational automation, and self-service within provider support channels.
Reporting to the AVP, Product Management, you will drive enterprise IVR across payor platforms, collaborate with Operations, IT, CRM, and vendor partners, and monitor KPIs and provider satisfaction while advancing automation technologies.
Are you ready to take on the Director, Provider IVR & Conversational AI role at Humana Inc?
This role is for the Director, Provider IVR & Conversational AI role at Humana Inc.
We are seeking a motivated Director, Provider IVR & Conversational AI to join Humana Inc in Bismarck, ND, United States.
Consider building your career as a Director, Provider IVR & Conversational AI at Humana Inc.
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