Aftersales Service Manager

About UsAt CNH, we're driven by a clear purpose: we serve and advance the people who feed and build a growing world.

As a global leader in agriculture and construction, we create the equipment, technology, and solutions that help our customers work more productively and sustainably. Our success starts with our people, and we foster a collaborative culture where innovation thrives and every employee has the opportunity to grow.

Grow a Career. Build a Future.

If you're ready to make an impact and build a career with purpose, there's a place for you  Purpose The Aftersales Service Manager ensures customer productivity and uptime by aggressively evolving the dealer service network to best in class, which enhances Dealers service capabilities and drives profitability.

Candidate must be located near Fargo, North Dakota.

Key Responsibilities Partner with dealers and region team to drive best practice behaviors related to Service capability outlined in the Dealer Service Evaluation Engage dealer principal, service management and all levels of the business team to maximize service growth, profitability and absorption through training and promoting service best practices

Gain Dealer alignment on targeted reinvestment into facilities, assets and personnel to enhance support capability by product segment (Dealer contracts)
Promote customer satisfaction, market share growth and retention by continuously driving toward a best in class dealer network

Utilize and monitor telematic data for units within assigned territory to monitor for in season progress, critical alerts and emerging product issues to provide feedback to product support and quality teams.

Quantify and track emerging product concerns on territory and escalate to ensure proactive resolution to positively affect customer satisfaction

Ensure NPS Repair and Own & Use survey scores are at appropriate levels and collaborate with assigned dealers to react and close red alerts for negative surveys

Manage and report Dealer and Customer interactions proactively as part of developing enhanced product support

Ensure technical support capabilities within Dealerships by promoting focused training requirements and driving best in class service technician quality to support products sold Provide Dealers with technical resource guidance and ensure available technical resources are utilized (ASiST, eTIM, eWarranty, Special Tools, Etc.)  to promote expedited repairs and customer satisfaction

Assist Dealers in maintaining required and accurate warranty documentation to ensure effective and ethical warranty recovery practices

Assist dealers with warranty and out of warranty concerns. Administer and track financial support dollars for assigned territory.

Complete warranty health checks on assigned territory as required

Ensure Dealer Product Improvement Programs (PIP’s) are completed in accordance with dealer contracts.

Support Corporate and Dealer product support events and farm shows.

Experience Required Bachelor’s Degree with 5+ years of dealer operations or service related in heavy equipment OR Associates Degree with 8+ years of dealer operations or service related in heavy equipment OR High School or Equivalent with 10+ years field service experience considered

Technical knowledge and understanding of equipment business industry or desired specific product knowledge

Ability to travel up to 65%

Preferred Qualifications Pay Transparency The annual salary for this role is USD $86,625.00 - $ plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is…