Temporary Service Desk Analyst

Spherion Staffing is interviewing for a temporary position of Service Desk Analyst. This position serves as an IT help desk resource to all state agencies and employee stakeholders with technical support.

Assignment Length: 6-12 months

Location:

Preferably Bismarck, will consider remote within ND

Schedule:

1 day shift 8am-4:30pm, 1 overnight shift, 8pm-4am; once trained both shifts will be scheduled to work an occasional weekend.

Working hours:

Various Shifts Available

• Accountable for gathering information through customer conversation to assist with issues requiring informing or troubleshooting to be done in a timely manner
• Log on to support tools and enlist the aid of additional support staff if necessary
• Coordinate issues outside the scope of their capability or responsibility in having additional assistance from other service resources from other divisions and teams
• Generate provision of requirements for users in the self-service intranet and update requirements

See below

Associate

1-4 years

• Associates degree in computer science, information systems, or a closely related field
• Must be able to perform effectively under pressure, have good problem-solving skills, must exhibit a positive enthusiasm toward work, co-workers and customers
• Must also be self-motivated, accurate, reliable and consistent and must be willing to work a rotating shift and be on-call periodically
• Must be detail oriented
• Must have excellent documentation skills
• Must have high end computer skills
• Need to be process oriented
• Ability to follow processes consistently

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

• medical
• prescription
• dental
• vision
• AD&D
• life insurance
• short-term disability
• 401K plan (all benefits are based on eligibility)

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact