IT Help Desk

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IT Full Time Bismarck, ND, US

Job Title: IT Help Desk

Location:
Bismarck, ND

Employment Type:
Full-time

Cornerstone Bank is looking for an IT Help Desk team member to join our professional team in Bismarck. This individual is responsible for supporting internal team members with daily computer activities and issues including unlocking accounts in various systems, hardware or software system installations and/or issues, print job troubleshooting, and phone or remote access issues. Daily activities may include implementation, use, and troubleshooting of Windows Server and PC/tablet OS and Active Directory, use and troubleshooting of Cisco phones and various models of smartphones, rollout of PCs, laptops, and tablets within various business units.

This position will be included in an on-call rotation schedule.

• Excellent customer service and verbal/written communication
• Ability to install, configure and maintain personal computers, and related hardware and software
• Ability to learn and support new systems and to troubleshoot and problem solve
• Ability to work a flexible schedule and travel as required

Associate's Degree in Computer Information Technology or related field and 2 years of customer service experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

• People-first culture with real responsibility
• An innovative approach to banking
• Development opportunities for continual growth
• Competitive Pay and a Comprehensive Benefits Program
• Incentive Compensation Plan

Pre-employment background and credit screening are required for this position.