Manager of Agency Operations

About the Role

Manager of Agency Operations at Starion Bank.

As a growing community bank, we pride ourselves on local leadership, personalized service, and deep community loyalty. We're not just a bank; we're a place where you can thrive both professionally and personally.

Manager of Agency Operations

Bismarck, North Dakota

• Team leadership and service management – Lead, mentor, and motivate employees; establish and monitor key performance indicators; oversee hiring, training, and professional development; serve as a point of escalation.
• Operation excellence and process improvement – Develop, document, and administer agency policies and procedures; continuously refine service and administrative workflows; design and administer performance-based incentive and commission-based compensation plans; oversee the agency management system; drive continuous improvement initiatives.
• Compliance & Licensing – Ensure strict compliance with federal, state, and company regulations; conduct regular internal audits; administer all insurance agency and producer licensing and registration; stay current on regulatory changes.
• Carrier & Sales Support – Manage and cultivate relationships with key carriers and brokerages; serve as a liaison between the service team and sales producers; ensure service capacity is aligned with sales growth; collaborate with sales leadership.

• Minimum of five years of progressive operations or service leadership experience in an independent or bank‑owned insurance agency, including familiarity with agency management systems.
• Active Property & Casualty and Life & Health licenses, or ability to become licensed within 90‑180 days.
• In‑depth knowledge of commercial and personal lines, health insurance, and crop insurance products and processes.
• Exceptional interpersonal communication, organization, and problem‑solving skills.
• Proven ability to manage and motivate team members while driving a culture of operational excellence.

• Competitive Salary
  : $ – $, commensurate with experience.
• Comprehensive Benefits
  :
  Health, life, dental, vision, and a health savings account.
• Retirement Planning
  : 401K and profit‑sharing options.
• Incentives
  :
  Annual incentive compensation program for eligible employees.
• Work‑Life Balance
  :
  Paid vacation and holidays.

Join a team recognized as the “Best of the Best” by Independent Bankers magazine and one of the “50 Best Places to Work” by Prairie Business magazine!

If you’re ready to take the next step in your career and be part of a community‑focused bank, apply today at  Starion Bank – Taking You Further.

Starion Bank is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.