Director Claims

Director Claims – Ryder System, Inc.

As Director of Claims, you will direct activities within General and Auto Liability Claims, Physical Damage Repairs, and Property and Cargo Claims. You will manage loss control activities and third‑party provider relationships including consultants, legal counsel, insurers and external claims administrators. The Director manages the physical damage team and handles individual liability, property and cargo claims across the United States, Canada and Puerto Rico.

The role reports to the Senior Director of Claims, requires minimal supervision and is considered an expert in liability, property and physical damage management.

• Provides strategic direction to the claims team, establishing goals, improving processes, creating an inclusive work environment and motivating staff to reach goals that increase claim quality, reduce costs and improve employee and customer satisfaction.
• Ensures consistent identification of exposures, recommends solutions, promotes loss prevention, updates and monitors compliance with procedures and manages documented safety and risk management programs.
• Develops and implements processes to ensure physical damage repairs are completed timely and properly, partnering with vendors, operations and all business units.
• Partners with and gives direction to Operations, Sales, Central Support and Safety on various liability, property and cargo, and physical damage repair matters.
• Ensures correct coverage to avoid major exposure while keeping costs at a minimum.
• Manages team to ensure the claim process supports proper invoicing and reduces credits to improve customer satisfaction.
• Responsible for continuous improvement, developing and implementing new processes to improve overall financial results, including the Process Integrity Program.
• Engages with field and senior management, internal legal counsel, safety directors, Sales, Ryder Security and corporate risk management to inform on all claims issues.
• Primary backup for the Senior Director, assisting with all aspects of operations.
• Leads and directs claims managers, office manager and supervisors, and a team of 40+ claims analysts and administrative staff, driving continuous development, training sessions and individual development plans.

• Performs other duties as assigned.
• Provides direction on high‑exposure claims and business process.
• Routinely updates senior management on trends, compliance issues, and root‑cause analysis of claim frequency and severity.
• Establishes positive relationships with operations, sales, central support, leadership and customers to ensure superior customer service and support renewal business.
• Leads and directs special projects and performs other duties as assigned.

• Demonstrated ability to manage and develop a sizeable staff.
• Fosters collaborative relationships and increases customer satisfaction.
• Superior ability to drive favorable outcomes through strategic negotiations.
• Exceptional interpersonal skills and ability to communicate clearly in verbal and written interactions.
• Effective at interacting and influencing executive, field management and other business units within Ryder.
• Creates a collaborative environment that drives engagement and results.

• Bachelor's degree in business, economics, finance or related field, or equivalent claims work experience.
• 10 years or more in the casualty claim field.
• 5 years or more experience in vehicle rental/leasing business or commercial trucking insurance (preferred).
• 5 years or more in management or administrative experience.
• Working knowledge of state laws pertaining to ownership, joint and several liabilities.
• Strong understanding of insurance law, policy language and contract interpretation.
• Strong knowledge of the principles of total quality management.
• Adjuster insurance licenses or related courses such as I.I.A. or C.P.C.U (preferred).

Risk Management

Position is salaried with an annual range of $150,000 – $200,000. Eligible for annual bonus, commission and/or long‑term incentive plan. Pay determined by experience, education, location,…