Collections Manager

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FCCU is the largest credit union in the region with over one billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement. As a member‑owned credit union, we invest in our members and the communities we serve. Our mission is “Life is Better with Community.”

• Community – Our communities define who we are, “People Helping People.”
• Integrity – We will live and work with uncompromised integrity.
• Passion – We will display passion in our work and service to our membership.
• Growth – We believe that growing both as a Credit Union and professionally as employees is imperative to our long‑term success.

• Provide leadership and operational oversight to the Collections Department, driving an effective and efficient department that serves First Community Credit Union’s membership.
• Lead the daily operations of the Collections department, providing clear guidance, coaching, and support to ensure efficient, compliant, and member‑focused performance.
• Prepare accurate monthly Board and portfolio reports, delivering key insights on delinquency trends, charge‑offs, and overall loan performance.
• Monitor and service the loan portfolio, engaging with delinquent members professionally, evaluating financial situations, and recommending appropriate actions—including collateral recovery when necessary.
• Drive operational improvements by supporting new product, software, and process implementations while ensuring adherence to internal policies, procedures, and security standards.
• Develop and support staff, overseeing workload planning, training, performance management, and communication to foster a positive, high‑performing team environment.

• Bachelor’s degree in business, finance or related field from an accredited college or university, or four years of relevant work experience may be substituted.
• Experience in a financial institution or transferable experience in a complementary business.
• Supervisory or leadership experience, including the ability to motivate others and lead change.
• Demonstrated ability to produce clear, concise, and well‑structured written materials, including reports, correspondence, policies, and procedures.
• Excellent written and verbal communication skills.
• Detail‑oriented.

We provide a comprehensive benefits package that includes 11 paid federal holidays, a 401(k) match, fully paid single medical, dental, and vision coverage, and much more. We also support a healthy work‑life balance.

Days of work are Monday‑Friday, 8 a.m. – 5 p.m.

As part of our hiring process, we utilize the DiSC assessment to better understand communication styles and workplace behaviors. This tool helps ensure strong team alignment and supports a culture of collaboration, engagement, and personal and professional growth.

You must complete an FCCU employment application located at

First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)