Asset Protection Associate

Overview

Join to apply for the Asset Protection Associate role at Scheels
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Do you love sports, fitness, fashion, or the outdoors? SCH EELS can turn your passion into a rewarding career through our extensive business and product training.

• Asset Protection:
  Communicate with leadership regarding encounters and investigations
• Maintain a professional relationship with local authorities and law enforcement agencies
• Collaborate with law enforcement and other local retailers to identify organized retail crime threats
• Assist leadership with cash handling and transfers
• Observe customers and associates for potential acts of theft or fraud
• Taking appropriate action to prevent theft, apprehending individuals engaged in theft activity when prevention is not effective
• Conduct surveillance and apprehension of external theft suspects in compliance with company ethical standards and apprehension guidelines
• Monitor video via CCTV and conduct on-site interviews
• Maintain all apprehension and investigation records according to company standards
• Developing and maintaining knowledge and use of CCTV surveillance equipment
• Assist in monitoring store compliance with company policies and procedures relating to theft deterrence, safety, and operational controls, as assigned by the supervisor
• Maintain a high visible deterrent to crime and positively influence the security incident rate as well as assist with inventory controls

• Help mitigate security risks to provide a safer environment for employees and customers
• Welcome all customers, visitors, and vendors professionally and assist them in locating staff within the stores
• Issue electric handicapped shopping carts to customers and assist in obtaining wheelchairs and shopping carts
• Examine and properly tag property being brought into the stores including personal property, equipment for service, and firearms
• Watch facilities and parking areas on foot; direct traffic during special events or heavy customer traffic, while enforcing parking regulations
• Make regularly scheduled floor and exterior walks to ensure safety and security of customers and facility
• Complete monthly reports on safe or non-safe practices found on the sales floor or back stocks

• Help customers and staff with vehicle break-downs and lock-outs and retrieve shopping carts from parking areas
• React as necessary and assist in handling situations such as shoplifting, medical emergencies, and inclement weather
• Ability to work assigned schedules which may include varied hours, evenings, weekends, and holidays

Customer Service

• Genuinely and consistently treat co-workers, customers, and business partners like they are the most important person, including eye contact, a smile, and a genuine “Thank you”

Culture

• Approach daily tasks, projects, and follow-up communication with energy and urgency
• Cultivate a desire to become a knowledge expert in the role with the ability to apply knowledge effectively
• Show respect and appreciation for others and Scheels
• Arrive to work and meetings 10 minutes early

Team Mentality

• Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teachability

• Willingness to listen, learn, apply knowledge, and accept feedback
• Ability to adapt to a changing work environment
• Ability to apply basic math, grammar, punctuation, and spelling

Dress Code

• Meets Scheels dress and grooming expectations to support a professional, clean, and welcoming environment

Efficiency

• Demonstrate pride and ownership of work while meeting deadlines

• High School Diploma/GED;
  College graduate preferred
• Proven track record of strong communication and organization skills
• Preference for candidates with prior Loss prevention (2-3 years)
• Currently certified or willing to become certified in CPR and OC (Oleoresin Capsicum) foam deployment

Ability to work nights, weekends, and/or early morning hours based on business needs. Typically scheduled 1-2 nights/week (5:00pm-9:00pm) and must be available two weekends per month, with varied shifts during business hours. Average

Hours:

15-25 hours/week.

Must be able to sit, stand, bend at the…