Event Management ServiceNow ITOM Developer

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Event Management Service Now ITOM Developer

Are you looking for an opportunity to combine hands-on develop ment with big picture thinking to make an impact on the services people rely on every day? You understand that detecting a problem is only the beginning, and that the difficult work is getting it to the right owner with enough context to act on — or resolving it without interrupting anyone  a Service Now ITOM develop er on our team, you'll own the layer where monitoring signal becomes action.

Your customers will t rus t you not only to build and tune Event Management — connectors, event rules, correlation and grouping logic, and alert-to-incident automation — but to evolve it, moving event classes from human-handled to fully automated one at a time, each with the verification, rollback, and evidence to demonstrate it is safe. On our team, you'll broaden into ITOM, CSDM, and agentic operations.

This is a hands-on develop ment role. You'll write and review code, and what you build will act on production systems. Due to the nature of work performed within this facility, U.S. citizen ship is required .

• Build and tune Service Now Event Management, including connectors, event rules, correlation and grouping logic, aggregation, and alert-to-incident automation.
• Normalize severity and event fields across monitoring sources so that every alert arrives on one consistent, ITIL-aligned scale.
• Engineer entity-to-CI binding accuracy, partnering with CMDB owners on identification, reconciliation, and CSDM alignment where binding breaks.
• Develop automated and agentic remediation with bounded blast radius, approval gates, verification that the service recovered, rollback, and a complete evidence trail.
• Integrate monitoring platforms with Service Now through REST, Integration Hub, and Flow Designer, and keep those integrations stable through platform upgrades.
• Move event classes from human-handled to automated one at a time, and prove each one with evidence that holds up under audit.

Join us. The world can't wait.

• 5+ years of experience in Service Now develop ment, including workflows, forms, UI policies , business rules, and integrations
• Experience working in Scrum or SAFe
• Experience with JavaScript, the Glide API, and Python or a language for data transformation and automation, and with event management concepts including deduplication, correlation, alert grouping, and threshold design
• Experience integrating monitoring or third-party systems using REST or SOAP APIs, including MID Server configuration and troubleshooting, and knowledge of CMDB structure and CSDM
• Experience building automation with explicit safety design, including approvals, verification, and rollback
• Ability to run root cause analysis on detection gaps and false positives, tracing a bad alert from source event through rule evaluation to the record it created
• Bachelor's degree in a CS or Information Systems field
• Service Now Certified System Administrator ( CSA ) certification

• Experience delivering a Service Now Event Management implementation end to end
• Experience with Flow Designer, Integration Hub, and Service Portal develop ment
• Experience with ITOM Discovery and Service Mapping in depth, including custom pattern develop ment and CMDB health remediation
• Experience integrating a major monitoring platform as an event source
• Experience with Now Assist or Service Now agentic capability, or with Service Now in a DoD or accredited environment
• Service…