Account Coordinator - FTC

Client Account Coordinator – Full Time Fixed Term, 12 Months

Location:

Blackburn (BB1 2PR
).

Working hours:

37.5 hours per week, Monday to Friday 9:00am‑5:00pm. Office based.

Salary up to £27,000 per annum. Benefits include 25 days holiday plus bank holidays, free onsite parking, cycle to work scheme, online GP appointments, employee referral scheme (£1,000), company pension scheme, life assurance (4x basic salary), free mortgage advice, employee scholarship scheme, central benefits platform discounts, health & wellbeing resources, Bravo Awards recognising outstanding contributions.

• Take responsibility for day‑to‑day management of key customers, making intelligent decisions.
• Work closely with several Account Directors to manage day‑to‑day client expectations.
• Proactively manage outstanding jobs – order, service and callouts.
• Build professional business relationships with designated customers, maintaining courtesy communication.
• Manage visit reports and quotations.
• Resolve customer disputes, liaising with other areas of the business as necessary.
• Prepare and submit weekly/monthly/annual KPI information.
• Organise and prioritise own workload.

• Exceptional administrator with passion for outstanding customer service.
• Background in coordinating/supporting volume or national customer accounts, or experience within an account management environment.
• Strong communicator, able to build rapport with customers and colleagues.
• Solution‑focused, strives to understand and resolve issues within SLAs and deadlines.
• Solid IT literacy, including strong Excel skills, responsible for producing reports.
• Prioritise workloads & multitask effectively, managing multiple customers concurrently.

We are an equal opportunities employer. Diversity, equity, and inclusion are fundamental to our success. All employees and applicants are valued, respected, and supported.