Admin Officer

Location:

Blackburn

Our Client is hiring for a reputable organisation within the Probation Service, supporting community safety and offender management. We are seeking a friendly, professional Receptionist to join their team and provide vital administrative and front-of-house support.

• Serving as the first point of contact for visitors, probationers, and callers, greeting them professionally face-to-face and via phone/email.
• Managing visitor logs, issuing passes, and coordinating security protocols.
• Handling building logistics, including mail, supplies, meeting room bookings, and event support.
• Supporting security and safety procedures, acting as key holder, monitoring CCTV, and assisting with fire drills and evacuations.
• Managing petty cash, travel warrants, and supporting administrative tasks such as filing, data entry, and document production.
• Assisting with safeguarding concerns, escalating issues appropriately, and supporting risk assessments when needed.
• Providing confidential support to operational teams, maintaining sensitive records, and ensuring compliance with policies.

• Proven ICT skills across Microsoft Office applications.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional in high-pressure environments.
• Strong organisational skills and attention to detail.
• A friendly, approachable manner with a commitment to diversity and anti-discriminatory practice.

• GCSEs (or equivalent) including Maths and English.
• Experience working in customer relations or a busy administrative environment.
• Ability to handle sensitive information with discretion.

• Experience with in criminal justice or high-pressure settings.
• IT qualifications such as ECDL/CLAIT or similar.

• All candidates will undergo security and identity checks.
• External candidates will be on a 6-month probation period; internal candidates may also be subject to probation if not already completed.
• The role involves core hours, including evenings and weekends, based on business needs.