Collections Agent - no evenings​/weekends

Collections Agent - no evenings/weekends!

Capita Blackburn, England, United Kingdom

Job Title:

Collections Agent - no evenings/weekends!

• Understand the customers financial situation, providing options and solutions, ensure fair outcomes, including for our vulnerable customers.
• Build rapport, empathise, and have meaningful conversations with our customers to deliver excellent customer service.
• Handle customer telephone calls (both inbound and outbound) and interactions in an efficient, effective, and professional manner.
• Respond to customers emails and provide accurate financial calculations.
• Embrace learning, coaching and development to continuously improve your skills and capability.
• Make a difference!

• Confident and comfortable speaking and asking questions on the telephone to gain a full understanding of our customers circumstances.
• Ability to make decisions considering the risk to the client and impact to the customer using guidance or advice where required.
• Show the correct empathy and understanding with our customers – difficult conversations when needed.
• Navigate our systems and ensure all details entered are accurate.
• Good literacy and numeracy skills for email correspondence and calculating finances.
• Ensure all regulatory requirements are adhered to through training and compliance.
• Positive attitude towards change and a desire to grow.

• Salary of £24,043.50
• Permanent role
• World class training and endless career opportunities, supported by our market leading brands.
• Monday – Friday working between the hours of 8am - 6pm – no evenings/weekends.
• 22 days annual leave
• A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.
• Access to Private Medical Insurance & Health Assessment plans.
• Pension schemes, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, etc.

• Choose “apply now” to fill out our short application.
• Your application will be reviewed by our global recruitment team.
• If selected you will be invited to attend a video interview with a member of the recruitment team.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email rea and we’ll get back to you.

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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