Works Planner

Customer Service Advisor - Lancashire

Are you an organised, proactive communicator who thrives in a fast-paced scheduling environment? RG Setsquare is looking for an experienced Customer Service Advisor to join a highly rewarding and successful Housing organisation based in Lancashire to join their dedicated Works Planner team. In this vital role, you will maximise appointment availability and technician productivity through the use of their electronic scheduling system.

Your work will directly support a first time service approach ensuring the delivery of exceptional customer experience to their residents. If you are passionate about community sustainability and excellent customer service, then this is the role for you.

Your new role as Customer Service Advisor:

You will oversee the effective day-to-day operational management of the electronic scheduling system, ensuring daily views are kept up to date, appointments are made and kept, and technician productivity is maximised. You will also work closely with the Panning and Repairs Leader, and the Customer Contact team to coordinate repair schedules and resolve any changes or issues.

The Experience & Qualifications

Required:

You will have proven experience working within an office environment, ideally supporting the deliver of a frontline responsive repairs service, strong IT skills, excellent attention to detail along with excellent communication skills.

For further information please contact Sam Atkinson from RG Setsquare on (phone number removed).

RG Setsquare is acting as an Employment Business in relation to this vacancy