Collections Administrator

Blackburn
Full-time | Permanent |

We’re looking for a Collections Administrator to join a growing team within an established financial services business. This is a great opportunity for someone with strong administration experience who thrives in a fast-paced environment and is confident dealing with customers and managing arrears.

• Handle inbound and outbound calls with customers, brokers, agents and solicitors.
• Manage customer arrears, including failed Direct Debits and repossession cases.
• Maintain the live arrears list, ensuring action is taken and escalated appropriately.
• Process credit and debit card payments.
• Issue statements, legal notices and relevant correspondence.
• Investigate customers and assets using available online tools.
• Manage forbearance requests and business administration/liquidation cases.
• Escalate cases to agents or solicitors where appropriate.
• Ensure all activity complies with data protection, money laundering and company guidelines.
• Support the training of new team members where required.

• Previous administration experience, ideally within a financial services environment.
• Strong telephone and negotiation skills.
• Excellent attention to detail and numerical ability.
• Confident working under pressure and managing competing priorities.
• Resilient, self-motivated and proactive.
• Strong written and verbal communication skills.
• A positive, can-do attitude and strong customer focus.
• Collections or arrears experience would be advantageous but is not essential
  .
• Experience with Asset Finance would be advantageous.

• Salary – £27,600
• 25 days holiday plus bank holidays
• Monday to Friday, 9am–5pm
• 30-minute lunch
• Pension and ongoing training
• Industry-recognised qualifications
• Free parking at a purpose-built office just off the M65