Medical Secretary​/Personal Assistant

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

The Emergency Department Medical Secretary / Personal Assistant provides comprehensive, confidential administrative and secretarial support to Emergency Department and Acute Medicine consultants and the wider medical team. The role is central to the effective functioning of the ED, supporting timely clinical correspondence, discharge documentation, investigation results management, complaints coordination, and governance activity. Acting as a key point of contact for patients, clinicians, and external stakeholders, the post ensures accurate information flow, supports patient safety through robust tracking of results and correspondence, and enables clinical and senior staff to focus on patient care, flow, and operational decision-making within a fast-paced emergency care environment.

To provide comprehensive, confidential administrative and secretarial support to Emergency Department consultants and clinical teams, enabling safe patient care, effective patient flow, and timely governance, complaints, and clinical communications within a fast-paced emergency care environment.

Working for our organisation offers the opportunity to be part of a large, busy Emergency Department within a forward-looking NHS Trust committed to safe, compassionate, and high-quality care. Staff are supported through strong clinical leadership, multidisciplinary teamwork, and a culture of learning and improvement. The Trust values its administrative and secretarial workforce as an essential part of the patient pathway, recognising the vital contribution they make to patient safety, experience, and operational flow.

Employees are encouraged to develop skills, contribute to service improvement, and work flexibly within a supportive and inclusive environment.

Please refer to the attached job description for full details of the main duties and responsibilities of this role.

• GCSE English at grade 4 or above or equivalent level of skill.
• RSA/OCR III Typewriting or RSA/OCR Audio Typewriting Stage III or RSA/OCR III Word Processing or ULCI typewriting Grade 4 or equivalent level of skill.
• Ability to produce neat and accurate documentation.
• Good organisational skills
• Knowledge of medical terminology (medical terminology certificate) or AMSPAR certificate or 12 months secretarial experience or 6 months secretarial experience
• Ability to understand, absorb and comply with detailed procedures.
• Proven communication skills.
• Ability to maintain composure in challenging, distressing, and emotional situations.
• Ability to work as part of a team and be supportive to other team members.
• Ability to work as part of a team and be supportive to other team members.
• Proven ability to keep information confidential.
• Ability to adapt to changing needs of service.
• Winscribe digital dictation system or similar.
• Medical secretarial experience in a hospital setting.

Dear Potential Applicant,

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust

• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.

Disclosure and Barring Scheme (DBS)

If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.

The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.

In line with other NHS organisations in the North West Region,…